Jaswinder Singh Randhawa

Working with Suvidhaa Infoserve as a Customer Support Manager. Total work experience of 6+ yeras in Customer Service & Operations domain. 2 years expertise in Online Bill Payment Industry with Orgainisations like Postpaid & prepared (Bharti Airtel) & Suvidhaa Infoserve. Specialised in working with Startup Organisations. Handling Escalations, Transaction Processing, Backend Support, Retailer Queries, Supervising day to day Customer service activities. Monitoring Quality Management. Set & implement process flows for telecom. Document standard operating procedures for telecom & online shopping. Have handled responsibilities like interaction with Bill issuers for operational & payment related queries. Monitoring data processing agency & supervising Banking activity. Co-ordination with collection agency & technical team in the initial developmental stages. Training of Maintenance Managers, Preparation of Training Modules. Most important is being a part of the core team for Query Resolution & enhacing customer delight. Specialties: Team Player, Motivator, Effective Communicator, Exceptional Inter-personal skills with training delivery. Customer Focussed approach & Process driven to meet targets. Knowledge of Internet applications & technologies & Operational Process flow.