Jay Lawrence, MD, MBOE, CPE

Delivering innovative healthcare models that significantly improve care quality while propelling operational excellence, competitive advantage, and top/bottom-line benefit. Effectively reposition clinical operations for success in population health as well as digital and physical convergence, expanding quantity and quality of patient services. Define data-driven strategies to resolve complex healthcare problems leveraging a physician’s insight and Lean Six Sigma expertise to optimize business efficiencies across the organization. Partner cross-functionally to enhance provider engagement/satisfaction and build productive partnerships with diverse stakeholders. LEADERSHIP IN ACTION: ~ Transformational Leader: Headed change initiatives at Southcoast that shifted Primary Care from a position of cultural and operational distress with high provider attrition to an organization that exceeds recruiting and retention goals while leveraging actionable data to improve access and revenue. Shared challenges with senior leadership and Board of Trustees to establish a vision and strategy supported by all stakeholders, garnered backing for strategic investments, and engaged teams in collaborative design of new programs/services that drive measurable improvement in patient care, provider experience, and population health capabilities. ~ Healthcare Innovator: Negotiated a strategic partnership with a tech company that rapidly yielded high ROI for Care New England by force multiplying scarce human resources. During the height of COVID, deployed technology to automate patient and employee engagement, enable self-service, and use remote patient monitoring to potentiate early discharges and reduce readmissions. ~ Financial & Resource Manager: Analyzed and addressed key drivers of Southcoast Primary Care Center’s performance resulting in access and efficiency gains equivalent to adding four additional Primary Care Provider FTEs. Consistently secure grants to fund innovation including support for a teleophthalmology program that enhanced preventive screening and disease detection in diabetic patients and for programs that bring care to patients in their homes via community paramedicine and community health workers.