Jennifer Flanagan

I am a C Level Relationship Manager and Customer Success Professional with 20+ years experience in the retention of high risk / high visibility accounts and consultative selling to executive-level decision makers at high-profile prospects in multiple e-commerce industries. I am adept at managing complex relationships across multiple platforms in high exposure accounts while delivering consistent increases in revenue, profitability and market-share. I excel at ensuring that all of my customers have an outstanding experience by helping them to meet and exceed their defined goals and objectives through maximizing program and feature adoption which align with best practices for their specific business model. I have extremely effective relationship building abilities and exceptional oral and written presentation skills. I excel at delivering high-impact presentations both internally and externally which clearly illustrate the ROI currently being provided while also powerfully demonstrating the benefits of additional products and services, ensuring a continual stream of new revenue while maintaining unprecedented client loyalty. Relationship Management | Client Retention | Consultative Selling | Pre & Post-Sales Support | Revenue Growth | Change Management | Onboarding & Implementation | Customer Success | Churn Mitigation | Retention Specialist | Training | Relationship Development | Project Management | Contract Negotiation | Forecasting | Growth Strategy | Cross Functional Team Collaboration | Strategic Thinking | Creative Problem Solving | Trusted Adviser