Jennifer Foth

Embarking on a transformative career shift, I'm thrilled to introduce myself. I am a dynamic Marketing Director with a proven track record of crafting compelling campaigns and cultivating customer relationships. Seeking to leverage my adaptable hospitality background and strategic marketing expertise to excel as a Customer Experience Manager or something similar. Bringing a customer-centric mindset, data-driven optimization, collaborative leadership, and strategic problem-solving skills to elevate customer experiences and drive brand loyalty.In the whirlwind of a fast-paced, high-pressure industry where customer contentment reigns supreme, adaptability is my compass. My tenure in the hospitality sector has ingrained the art of pivoting gracefully, ensuring patrons always enjoy a consistent and delightful experience. Just as a seasoned concierge thrives amidst a whirlwind of requests, I've honed my skills in an environment that demands quick thinking, resourcefulness, and poise under pressure.Customer-centricity guides my course. My hospitality background has taught me that a customer's journey is more than mere interactions; it's a tale woven with empathy and care. Drawing from years of shaping resonant marketing campaigns, I have a unique knack for tailoring experiences that transcend expectations.Skills:Customer Journey MappingCustomer-Centric StrategyData Analysis and InsightsCross-Functional CollaborationProblem-Solving and TroubleshootingAdaptability and ResilienceEffective CommunicationProcess OptimizationTeam Leadership and ManagementMultichannel Customer EngagementCustomer Feedback AnalysisCRM (Customer Relationship Management) SystemsProject ManagementContinuous ImprovementService RecoveryBrand Advocacy and LoyaltyValues:Empathy and Customer AdvocacyQuality Service DeliveryPersonalization and CustomizationInnovation and CreativityProactive Anticipation of NeedsTransparent CommunicationPositive Attitude in High-Pressure SituationsAccountability and OwnershipCommitment to Customer SatisfactionPassion for Continuous Learning and GrowthIntegrity and TrustworthinessOpen-Mindedness and Willingness to AdaptCollaborative and Inclusive ApproachResilience in Overcoming ChallengesResults-Driven Performance