leidos helpdesk manager@ Leidos
Washington, District Of Columbia, United States
Jeremiah Ditto
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Shepherd University
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTJeremiah Ditto is a certified professional with 17 years of experience in help desk support. He has a strong background in software, hardware, client/server, and networking technical support. Jeremiah is known for his ability to quickly diagnose, troubleshoot, and resolve client issues. He is highly skilled in Microsoft Office, Azure Cloud, and problem-solving. Jeremiah is known for his excellent communication skills and patience in dealing with troubleshooting. He has worked for companies like Vantage Point Solutions Group, LLC and LandCare LLC, gaining valuable experience in computer engineering, IT services, and customer service.
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About
• CompTIA A+ certified professional with 11 years of help desk experience providing software, hardware, client/server and networking technical support. • Proven success working in high-volume, 24x7 technical support. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues (Tier 1, 2, 3 help lines). • Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users. KEY SKILLS • Meraki Firewall • Azure Cloud • Problem Diagnosis • Intune • Office 365 • Software/PC/ Server Technical Troubleshooting • Hardware Configurations • Software Installs • Preventive Maintenance • Customer Service • User Training/ Support • OneDrive • Complaint Handling • Phone and Online Support • Offshore Team Collaboration TECHNOLOGY PROFICIENCIES Software: MS Office (Word, Excel, Outlook, Access), instant messaging, VMware Browsers: Internet Explorer, Firefox, Chrome, Safari Call-Tracking Tools: Kesaya, Autotask, Clientele, Service now Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Servers Networking: LAN, VPN/Remote Connectivity, TCP/IP Platforms: Windows, OS X, Unix, NetWare, Citrix
...See MoreWork Experience
leidos helpdesk manager
IT Services and IT Consulting
Jeremiah Ditto's Professional Milestones
- Computer Tech (2006-10-01~2011-02-01): Implementing new technologies and solutions to enhance company's technological capabilities.
- Technician (2013-04-01~): Achieving excellence on technical projects, delivering exceptional solutions to clients.
Education
Education
2000-2001Skill
Windows 7
Windows Server
Troubleshooting
Active Directory
Technical Support
Computer Hardware
Windows Xp Pro
Vmware
Network Administration
Windows Xp
Wireless Networking
Customer Service
Microsoft Exchange
Nagios
Bind
Virus Removal
Hyper V
Backup Exec
Symantec Endpoint Protection
Barracuda Spam Firewall
Remedy Ticketing System
Connectwise
Autotask
Cisco Meraki
Windows 10
Active Directory Experience
Windows Intune
Dell Computers
Microsoft Servers
Connect Wise
Ring Central
Microsoft Office 365
Teamviewer
Certification
Colleagues
Marc Augenbraum
technical writer & editor at leidos owner marc augenbraum dj services
Shalini Sharma
Product Owner | IT Project Manager | CSM
Franziska Schambeck , LMHC
owner of oceans of emotions pllc
Gordon Weaver
it professional with 5+ years experience and it instructor for justé deserts an anti-human trafficking organization owner and ceo at sanctified survival
Matthew Garufi
geospatial analyst at leidos llc owner at mag labor services
Other Named Jeremiah Ditto
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Jeremiah Ditto's social media include: Linkedin,
Jeremiah Ditto works for Leidos
Jeremiah Ditto's role in Leidos is leidos helpdesk manager
Jeremiah Ditto works in the industry of IT Services and IT Consulting
Jeremiah Ditto's colleagues are Marc Augenbraum,Shalini Sharma,Franziska Schambeck , LMHC
Jeremiah Ditto's latest job experience is leidos helpdesk manager at Leidos
Jeremiah Ditto's latest education in Shepherd University
