principal incidents & escalations manager@ Zendesk
San Francisco, California, United States
Jeremy J. Reyes
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Santa Clara University
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Tell me more about Jeremy J. Reyes?
FlashIntel GPTJeremy J. Reyes is a highly experienced professional with 17.4 years of work experience in various roles. He specializes in product support, web content management, mobile applications, technical support, and customer support. Based in San Francisco, California, Jeremy has a background in Computer Engineering and ITIL certification. He is skilled in incident and escalations management, customer experience, and enterprise SaaS. Jeremy has worked at Zendesk and Desk.com, where he held positions such as Principal Incidents & Escalations Manager and Customer Advocate. He also has experience as a Technical Support Engineer at Desk.com.
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About
Helping high growth Enterprise Software companies manage critical incidents and mitigate risk. Background in Computer Engineering, ITIL certified, and skilled in Incident & Escalations Management, Customer Experience, and Enterprise SaaS.
Work Experience
Senior Incident And Escalations Manager
principal incidents & escalations manager
Incident And Escalations Manager
Customer Advocate, Tier 2
Software Development
Jeremy J. Reyes's Professional Milestones
- Customer Advocate, Tier 2 (2013-04-01~2016-02-01): Delivered exceptional customer support, achieving consistent satisfaction and building strong customer relationships.
- Web Learning Specialist (2007-09-01~2008-03-01): Driving user-centric growth through personalized training programs and personalized instruction.
Education
Computer Engineering,
Bachelors,
Bachelor Of Science
2008Skill
Product Support
Web Content Management
Mobile Applications
Technical Support
Customer Support
Jira
Saas
Zendesk
Desk.com
Salesforce.com
Integration
Enterprise Software
Html
Troubleshooting
Management
Quality Assurance
Certification
Colleagues
Naomi Claypool
Product Owner
Chithra Jagannathan
Lead Business Systems Analyst | Product Owner | Chief Strategy Officer
Arthur Rozenblit
Partnerships And Business Development Director | Startup Founder | Angel Investor
Jim Nestell
Senior IT Manager | Product Owner | SaaS Innovation & IT Operations Leader
Raylene Haley
Business Owner
Other Named Jeremy J. Reyes
Frequently asked questions
We found 1 Jeremy J. Reyes's phone numbers
Jeremy J. Reyes works for Zendesk
Jeremy J. Reyes's role in Zendesk is principal incidents & escalations manager
Jeremy J. Reyes works in the industry of Software Development
Jeremy J. Reyes's colleagues are Naomi Claypool,Chithra Jagannathan,Arthur Rozenblit
Jeremy J. Reyes's latest job experience is principal incidents & escalations manager at Zendesk
Jeremy J. Reyes's latest education in Santa Clara University
