Jermaine Clark, MBA

Education Walden University, Minneapolis, MN 2019 DBA candidate in Project Management Saint Leo University, Saint Leo, FL 2017 Masters Business Administration Major: Project Management Bachelor of Arts 2015 Major: Business of Management Minor: Accounting Work Experience Sherwin Williams, Gilbert, AZ 2017- current Assistant Manager • Assists manager with hiring, training and developing new employees • Analyzing market conditions of competition, trends, issues, and opportunities • Completing weekly lead generation calls and emails • Loading and unloading product shipment • Resolving customer issues to their overall satisfaction • Maintaining an overall management style that follows company best practices • Providing leadership and direction to all employees NAPA Distribution Center, Norcross, GA 2013 – 2015 Warehouse Stock Puller • Responsible for routine picking, receiving, shipping, and packing functions in accordance with established work processes • Assembles customer orders from stock and places orders on pallets or shelves • Conveyed orders to packing station or shipping department Comcast Cable Corporation, Stone Mountain, GA 2007 – 2011 Communication Technician • Promoted from level 1 technician to level 3 technician in 2010 • Installed, troubleshot, construct, and repair the equipment used for electronic communications o cable televisions o wireless devices o phones o broadband equipment Comcast Cable Corporation, West Chester, PA 2004 – 2006 Data Transmission Coordinator • Received escalated support calls from 300 banks; responded to trouble tickets and worked with users to define and diagnose problems • Identified opportunities for process improvement • Assisted team lead with internal processes and documentation to improve/revise as necessary and maintained online documentation database