IT Professional@ Le Duff America, Inc.
Forney, Texas, United States
Jerry Rosas
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Richland Community College
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FlashIntel GPTJerry Rosas is a highly experienced professional with over 12 years of expertise in call center environments, specializing in technical support and quality assurance. He has worked in various roles, including Sr.desktop Support Technician at First Guaranty Mortgage Corporation and Desktop Support Technician at Michaels Stores. Jerry has also worked as an IT Support Specialist and Sharepoint Administrator at MW Logistics. With a strong background in troubleshooting and customer service, Jerry is skilled in various software systems and has a proven track record of providing exceptional customer service. He is currently based in Forney, Texas.
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About
I have over 12 years of experience providing exceptional customer service in call center environments including technical support and quality assurance.
Work Experience
IT Professional
Restaurants
Jerry Rosas's Professional Milestones
- Desktop Support Technician (2016-09-01~): Achieved exceptional technical expertise and resolved troubleshooting issues, ensuring smooth operation and customer satisfaction.
- Help Desk Analyst(contractor) (2013-02-01~2013-10-01): Provided efficient technical support and resolved disputes, ensuring client satisfaction and enhancing business processes.
Education
Skill
Windows 7
Technical Support
Active Directory
Troubleshooting
Windows Xp
Help Desk Support
Computer Hardware
Vpn
Hardware
Customer Service
Remedy Ticketing System
Microsoft Office
Citrix
Remote Desktop
Microsoft Exchange
Tcp/ip
Laptops
Desktop Computers
Software Installation
System Administration
Quality Assurance
Citrix Metaframe
Pc Repair
Hardware Support
Dell Computers
Group Policy
Antivirus
Cisco Vpn
Comptia
Desktop Deployment
Lan Wan
Symantec Endpoint Protection
Internet Protocol Suite
Lease Options
Call Quality
Windows Remote Desktop
Spanish Speaking
Password Resets
Software
Sharepoint
Sharepoint Server
Sharepoint Designer
Sharepoint Administration
Windows Server
Microsoft Sql Server
Sql Server Reporting Services
Voice Over Ip
Fax Server
Vmware Vsphere
Vmware Server
Certification
Colleagues
Hong Tran
director of ops implementation & realtor®
Patrick Gilchrist
director of enterprise & information at le duff america inc
Tina Hebert
Vice President of Human Resources
Alexandra (Alex) Grudkin
Franchise Development Director
Donna Howell
chief financial officer at le duff america inc
Other Named Jerry Rosas
Frequently asked questions
We found 4 Jerry Rosas's email addresses
We found 1 Jerry Rosas's phone numbers
Jerry Rosas's social media include: Linkedin,
Jerry Rosas works for Le Duff America, Inc.
Jerry Rosas's role in Le Duff America, Inc. is IT Professional
Jerry Rosas works in the industry of Restaurants
Jerry Rosas's colleagues are Hong Tran,Patrick Gilchrist,Tina Hebert
Jerry Rosas's latest job experience is IT Professional at Le Duff America, Inc.
Jerry Rosas's latest education in Richland Community College
