Jessica Alonso

I am a collaborative, progressive and pragmatic business leader with experience directing projects, programs and initiatives within diverse industries including telecommunications, insurance, and guest services. I’m adept at developing vision, strategy, workstreams and redesign plans. I effectively partner across functions and levels to resolve business and customer challenges, increase operational effectiveness, improve client access and outcomes, expand employee engagement and drive customer satisfaction. I’m skilled at building local alignment with company priorities and procedural compliance across locations. I develop customer-centered programs and services and support internal teams. My success is driven by my initiative, team approach, adaptability, determination and business acumen. I’m best known for driving achievement of strategic, financial and operational objectives by employing dynamic leadership, resources, systems and processes.