securing lives since 2018 @ Sun Life
Taguig, National Capital Region, Philippines
Jessica Sincero-Pilarta
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Leyte Normal University
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Tell me more about Jessica Sincero-Pilarta?
FlashIntel GPTJessica Sincero-pilarta is a highly experienced professional with 14.9 years of work experience in the BPO industry. She has a strong background in quality assurance, customer service, and Microsoft Excel. Jessica has worked in various roles, including as a Reports Analyst and Business Intelligence, handling Excel Reports, and analyzing billing defects using the use of CMS and TMS tools. She is also skilled in training OGB Billing Reports and has experience in training OGB Billing Reports. Jessica is a flexible and decisive team player with excellent communication skills and a passion for teaching and demonstrating best practices. She is also proficient in checking records of IBM Data Entry and has knowledge of Samsung Data Entry.
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About
• 12 years experienced in BPO Industry from Agent Level to Support. • 3 years experienced as Reports Analyst, Business Intelligence handling 16 different Excel Reports, analyzing billing Defects with the use of CMS and TMS tool, doing different Account Conformances using NICE and Cognos sources, and doing Training OGB Billing Report, etc. • Intermediate Level - Excel and other MS Office • Flexible, decisive and team player • Developed communication skills and customer service • Has passion in teaching and demonstrating Best practices • Knowledgeable in checking records of IBM Data Entry mostly in Excel • With SQL Basic Knowledge • Capable of doing basic troubleshooting for Samsung unit; connectivity issues over the network or to different devices • Practiced in monitoring recorded calls, scoring/completing Quality Assurance form of Samsung Electronics America and Major League Baseball • Experienced as product demonstrator of Filipino Invention products
...See MoreWork Experience
securing lives since 2018
Financial Advisor
Financial Advisor
Financial Services
Jessica Sincero-Pilarta's Professional Milestones
- Ibm Quality Assurance Analyst (2011-01-01~2017-12-01): Conducted comprehensive quality assurance processes to enhance product quality and regulatory compliance.
- Call Center Agent (2008-11-01~2010-07-01): Providing exceptional service and customer satisfaction through efficient communication and exceptional problem resolution.
Education
Communication,
Broadcast Journalism,
Bachelors,
Bachelor Of Arts
2003-2007Skill
Quality Assurance
Customer Service
Microsoft Excel
Dress Making
Sewing And Crafting
Certification
Colleagues
Other Named Jessica Sincero-Pilarta
Frequently asked questions
We found 1 Jessica Sincero-Pilarta's email addresses
Jessica Sincero-Pilarta works for Sun Life
Jessica Sincero-Pilarta's role in Sun Life is securing lives since 2018
Jessica Sincero-Pilarta works in the industry of Financial Services
Jessica Sincero-Pilarta's colleagues are Anuj Nayyar,Ann Margarette Salva,Tiffany Van De Wetering
Jessica Sincero-Pilarta's latest job experience is securing lives since 2018 at Sun Life
Jessica Sincero-Pilarta's latest education in Leyte Normal University
