Jill Bertolotti

More than 18 years of experience creating partnerships and achieving results for Fortune 500 clients through human-mediated and multi-modal engagement solutions. Practiced consultant with ability to work collaboratively on the client’s behalf with vendors and outside consultants. A natural problem solver and consensus builder with unwavering commitment to client satisfaction. Core Competencies• Account Management and Client Retention • Product/Service Design + Delivery• Operations and Change Management • Contract Negotiation and Compliance • Vendor Supplier and Third Party Management • Cross-functional Team Facilitation • Industry Expertise and Networking • Leadership and Team Development/TrainingAreas of Achievement • Translated client objectives into requirements for operations or product development team to execute to enhance service delivery and/or new product offerings.• Drove contract renewal process and consistently achieved high success rate, 90%, managed programs in excess of $10M.• Strengthened company's business relationships and thought-leadership by leading the development and launch of the inaugural Client Advisory Board. Attendees included Envolve PeopleCare senior leadership team and senior executives within key strategic clients.• Developed and implemented the role of client relationship manager at LiveHealthier, lead the re-organization of client services, and drove the sales and implementation of eight new clients over a six month period.