Jill Franks
player services count team manager - penn national - hollywood gaming@ Hollywood Gaming Mahoning Valley Race Course
Youngstown-Warren area
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Jill Franks is an experienced Service Manager with 16.7 years of work experience in the gambling & casinos industry. She is skilled in customer service, sales, Microsoft Word, Excel, and PowerPoint. Jill has a Bachelor of Business Administration degree in Finance from Youngstown State University. She is currently working towards an MBA in Leadership at Youngstown State University. Jill has held various positions at the Hollywood Gaming Mahoning Valley Race Course, including Player Services/Count Team Manager and Player Services Supervisor. She has a strong background in community and social services.
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Experienced Service Manager with a demonstrated history of working in the gambling & casinos industry. Skilled in Customer Service, Sales, Microsoft Word, Excel and PowerPoint. Strong community and social services professional with a Bachelor of Business Administration (B.B.A.) focused in Finance, General from Youngstown State University. Working towards MBA in Leadership at Youngstown State University.

Work Experience

655 N Canfield Niles Rd, Youngstown, Ohio, 44515, US

Gambling Facilities and Casinos

74
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Jill Franks's Professional Milestones

  • Player Services Manager (2016-03-01~): Implementing efficient player service strategies, enhancing player satisfaction and loyalty for the organization.
  • Assistant Manager (2007-03-01~2014-08-01): Streamlined operations, boosting productivity and achieving enhanced efficiency through effective team management.
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Education

Youngstown State University
Youngstown State University

Finance,

Bachelors,

Bachelor Of Business Administration,

General,

Leadership

2021-2006
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