Jim Martin, JD

As an accomplished Claims Executive I have established and implemented innovative strategies to optimize operational performance, ensure regulatory compliance and drive financial results from startups to Fortune 10 companies. I am a collaborative leader who combines a deep understanding of people, process, and technology to build high performing teams that significantly improve organizational excellence. I am an Army Commendation Medal Earner who started my insurance career as an adjuster, subsequently becoming a leader recognized for building and turning around under performing operations, generating millions of dollars in cost savings, and containing high severity matters. Leveraging a customer driven leadership style with a bias for action, my team team recently earned 2 TPA of the year awards. My achievements include: • Claims Strategy and Innovation Identified and implemented innovative tools and approaches to enhance claims experience and overall claims value proposition. Executed all operational initiatives for a $4 billion commercial liability claims portfolio. • Expense Management Instituted rigorous expenditure management processes to increase return on assets. Generated $12M cost savings at IAT, $235M at CNA and $28M at Nationwide. • Business Process Optimization Developed analytics/insights to drive claims efficiency and effectiveness. Reduced claims cycle time from 18 months to six months at FCCI and from six months to 43 days at IAT. • Case Settlement and Reserve Strategy Enhanced processing, investigation and settlement of complex and high dollar claims. Directed legal counsel, negotiated settlements, and managed defense of claims valued up to $500M. Capturing $1B from loss reserves at CNA. • Product Development Conceived new products and launched new applications to increase profits, margins, and market share. Launched four new products, producing $100M+ in written premiums. • Investigative Leadership Developed new Special Investigations Unit (SIU) model at CNA and IAT, recapturing $50M and referring hundreds of cases for prosecution. EXPERTISE THAT DRIVES BUSINESS GROWTH Strategic Business Planning | Execution | Revenue | Profit Growth | Claims Operations | Litigation Management | Business Process Optimization | Product Development | Special Investigations | Loss Reserving | Expense Control | Customer Satisfaction | Retention | Organizational Design | Multijurisdictional Coverage | Regulatory Compliance | Vendor Relations | Business Analytics |Balanced Scorecards | Team Leadership [email protected] | 630.577.7300