Jo Egan

Chief Customer Officer for AGL Energy. A customer focused executive, with over 20+ years of leadership experience across Product, Sales, Marketing and Channels in a range of retail service verticals, including a over 14 years in a large ASX listed energy company. As CCO, I’m accountable for one of Australia's largest energy retail bases, supporting 4.3m customer services in across both energy and telecommunications. A passionate and broad people focused leader; caring yet uncompromising, with proven abilities to win commercially whilst meeting customers’ needs and a fierce determination to drive transformational change. Adept at delivering value for customers, employees and shareholders in careful balance. Skilled at developing and inspiring high performing teams and embedding a culture of integrity and transparency.As executive sponsor of AGL Shine network and passionate member of AGL Equality I'm committed to improving diversity and inclusion for our employees, customers and the broader community.