Joan Kavuisya

I have worked in Electrical Manufacturing, Banking, Transport, and IT industries displaying a skill of flexibility to understand and a true testament to my adaptability in whichever industry I have had the pleasure to work in. The Customer is at the heart of my skill. In my 14 years's of work experience, I have defined customer expectations (Business Analyst, System Analyst) and improved customer experience through innovation (banking solutions, insurance solutions), improved customer satisfaction by resolving customer issues (Manager Customer Care), and driven channel utilization (Channel Manager). I have also been involved in Implementation of solutions (Change Manager, Project Management). There is nothing I enjoy like finding solutions through technology (I believe you can do anything through technology, the designer is the key), fiddling with data to tell a story and simply creating what-if scenarios that lead to solutions which delight a customer and myself of course. I am a creative and proud of it. I can make a team feel like they can achieve anything and actually get them to deliver. I enjoy process flows, workflows, process re-engineering, process improvements and problem solving. Specialties: Customer Experience Improvement, System Integration; Business Analysis, Test analysis, System Analysis, Channel Management; Project Management; Process Improvement