director of technical operations | experienced technical leader | transforming operations with technology@ Starcircle
Ireland
Joao Ferreira
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Universidade do Algarve
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FlashIntel GPTJoao Ferreira is a Lean Six Sigma Professional with over 10 years of experience in business process outsourcing. He has a strong background in continuous improvement, innovation, process control, and automation. Joao is skilled in various areas such as Windows Server, operating systems, servers, and Windows 7. He is based in Ireland and has worked in various roles, including Head of Technical Operations and Talent Intelligence Manager. Joao is motivated by implementing methodologies like Lean and Six Sigma using data to solve business problems and add value to business processes.
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About
A Lean Six Sigma Professional experienced in a range of different responsibilities from continuous improvement, innovation, process control, and automation. With over 10 years of experience in the business process outsourcing world in the contact center environment, and with broad experience in all the levels of the operation. I am a Lean Six Sigma Black Belt that is motivated by the implementation of the methodologies of Lean and Six Sigma using data to resolve business problems and thrive on adding value to business processes by identifying and removing waste. I have broad experience working with RPA, chatbot, NLP, and Artificial Intelligence.
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director of technical operations | experienced technical leader | transforming operations with technology
Head Of Technical Operations
Talent Intelligence Manager
IT Services and IT Consulting
Joao Ferreira's Professional Milestones
- Technical Support Agent (2012-06-01~2013-06-01): Provided timely and effective technical assistance, resolving customer issues and ensuring satisfaction.
- Technical Support Specialist (2013-06-01~2014-07-01): Provided exceptional technical assistance to resolve customer issues, resolving issues effectively and ensuring client satisfaction.
Education
Electrical And Electronics Engineering
Skill
Technical Support
Windows Server
Operating Systems
Servers
Windows 7
Customer Service
Vmware
Troubleshooting
Active Directory
Linux
Tcp/ip
Java
Html
Php
Android
Mysql
Citrix
Computer Hardware
C++
Python
Web Development
Dns
Hardware
Ubuntu
Shell Scripting
Network Security
Network Administration
Unix
Iis
Windows Xp
Sap R/3
Siebel
Management
Project Management
Team Management
Team Building
Reporting And Analysis
Onboarding
Data Analysis
Continuous Improvement
Business Process Improvement
Dmaic
Fishbone
Focus Groups
Certification
Colleagues
James Galvin
Chief Executive Officer
Colin Hickey
chief commercial officer | talenttech | scale up | commercial transformation
Dave Corkery
director of marketing at starcircle
Peter O Driscoll
chief financial officer at starcircle
Martin R Crowley
Product Owner
Other Named Joao Ferreira
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We found 1 Joao Ferreira's email addresses
Joao Ferreira works for Starcircle
Joao Ferreira's role in Starcircle is director of technical operations | experienced technical leader | transforming operations with technology
Joao Ferreira works in the industry of IT Services and IT Consulting
Joao Ferreira's colleagues are James Galvin,Colin Hickey,Dave Corkery
Joao Ferreira's latest job experience is director of technical operations | experienced technical leader | transforming operations with technology at Starcircle
Joao Ferreira's latest education in Universidade do Algarve
