Joe Brown
it configuration managment software engineer universal cmdb - administration and operations at general motors@ General Motors
Pflugerville, Texas, United States
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Joe Brown is a highly experienced professional with 25.6 years of work experience in servers, windows server, network administration, troubleshooting, and operating systems. He is currently based in Pflugerville, Texas. Joe handles escalations and support from Tier I, II, and III systems administrators, providing support for high-level clients net worth of 2 million dollars. He also manages and manages system administrators of high-level clients, providing support for various software applications, networking, and hardware issues. Joe's tasks include escalation meetings, project management meetings, and utilizing TPI company client relation software and ticketing systems. He is dedicated to providing the best client experience by assisting system administrators in monitoring, troubleshooting, and documentation
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Emails and Phone Numbers

@gm.com
@austintechs.net
@sbcglobal.net
+1 512310****
+1 512310****
+1 512599****
+1 512244****
+1 512630****
+1 512740****
+1 512670****
+1 512246****
+1 313556****
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About

 Handle escalations and support from Tier I, II and III systems administrators.  Management and project management of system administrators of high-level clients net worth of 2 million dollars.  Daily functions include troubleshooting, support and out of the box thinking providing support for clients including various software applications, networking and hardware related issues. Task include escalation meetings, project management meetings to provide staff with key points of troubleshooting and client expectations to repair and upgrade networking, hardware and software equipment.  Utilize and organize TPI company client relation software and ticketing system named Connect Wise. This includes remote and monitoring tools named Labtech and Nagios. The objective is to provide the best client experience by better assisting system administrators in monitoring, troubleshooting and documentation of current infrastructure of 100+ small to mid-size companies.

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Work Experience

100 Renaissance Center, Detroit, Michigan, 48243, US

Motor Vehicle Manufacturing

128387
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Joe Brown's Professional Milestones

  • Remote Operations Center/systems Administrator (2007-11-01~2008-06-01): Streamlined remote management processes, optimizing efficiency and ensuring seamless operations for all departments.
  • Server Computer Technician (1998-02-01~2000-04-01): Delivered exceptional technical support, resolving issues and addressing technical issues efficiently.
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Education

Mcneil High School
Mcneil High School
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