Joe Brown
Mcneil High School
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Joe Brown is a highly experienced professional with 25.6 years of work experience in servers, windows server, network administration, troubleshooting, and operating systems. He is currently based in Pflugerville, Texas. Joe handles escalations and support from Tier I, II, and III systems administrators, providing support for high-level clients net worth of 2 million dollars. He also manages and manages system administrators of high-level clients, providing support for various software applications, networking, and hardware issues. Joe's tasks include escalation meetings, project management meetings, and utilizing TPI company client relation software and ticketing systems. He is dedicated to providing the best client experience by assisting system administrators in monitoring, troubleshooting, and documentation
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About
Handle escalations and support from Tier I, II and III systems administrators. Management and project management of system administrators of high-level clients net worth of 2 million dollars. Daily functions include troubleshooting, support and out of the box thinking providing support for clients including various software applications, networking and hardware related issues. Task include escalation meetings, project management meetings to provide staff with key points of troubleshooting and client expectations to repair and upgrade networking, hardware and software equipment. Utilize and organize TPI company client relation software and ticketing system named Connect Wise. This includes remote and monitoring tools named Labtech and Nagios. The objective is to provide the best client experience by better assisting system administrators in monitoring, troubleshooting and documentation of current infrastructure of 100+ small to mid-size companies.
...See MoreWork Experience
it configuration managment software engineer universal cmdb - administration and operations at general motors
Motor Vehicle Manufacturing
Joe Brown's Professional Milestones
- Remote Operations Center/systems Administrator (2007-11-01~2008-06-01): Streamlined remote management processes, optimizing efficiency and ensuring seamless operations for all departments.
- Server Computer Technician (1998-02-01~2000-04-01): Delivered exceptional technical support, resolving issues and addressing technical issues efficiently.
Education
Skill
Servers
Windows Server
Network Administration
Troubleshooting
Operating Systems
Windows 7
Microsoft Exchange
Hardware
Data Center
Software Documentation
System Administration
Dns
Networking
Firewalls
Computer Hardware
Active Directory
Technical Support
Dhcp
Windows
Security
Databases
Hp Operations Manager
Certification
Colleagues
Other Named Joe Brown
Frequently asked questions
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Joe Brown's social media include: Linkedin,
Joe Brown works for General Motors
Joe Brown's role in General Motors is it configuration managment software engineer universal cmdb - administration and operations at general motors
Joe Brown works in the industry of Motor Vehicle Manufacturing
Joe Brown's colleagues are Gregory Bradley,Jannatul ferdous,Tahir Khab
Joe Brown's latest job experience is it configuration managment software engineer universal cmdb - administration and operations at general motors at General Motors
Joe Brown's latest education in Mcneil High School