Joe Dan Dockrey
vp of customer & partner experience - emea@ Workiva
London, England, United Kingdom
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Joe Dan Dockrey is a highly experienced Director of Operations, Support, Training, and Customer Success with 17.7 years of work experience. He has a strong background in cloud computing, cross-functional team leadership, product management, and management. Based in Chicago, Illinois, Joe is passionate about building and leading high-performance teams, driving personal development and executing team performance. He is known for his ability to drive quality improvements and believes in a purposeful mission. Joe has a proven track record of building global support and operations teams, designing and implementing strategies, and driving process efficiencies. He is committed to driving process efficiencies, identifying and managing KPIs, and implementing customer retention processes.
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Emails and Phone Numbers

@workiva.com
@rackspace.com
@rackspace.com
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About

Director of Operations, Support, Training and Customer Success have been a few roles I've fulfilled in the past 10+ years of IT servant leadership. My passion lies in building and leading high performance teams, focusing on their strengths and individual skills to drive personal development and execution of team performance. The customer experience is at the center of decisions and enables me to drive quality improvements which have lasting effects. Most of all, I love dedicating myself to an inspiring mission, backed by a product or service which I believe in and makes it exciting to lean in.I'm a leader who has been successful with building global support and operations teams, designing and implementing strategy, performance managing, delivering quality time-bound solutions, driving process efficiencies, identifying and managing to KPIs, owning a net-revenue target, creating and implementing customer retention processes, project management, account management, and making calculated data-led decisions.Key Attributes: Servant Leadership | Customer Success | Operational Efficiencies and Discipline | Change & Incident Management | Problem Solving and Solution Oriented | Revenue Generation| Churn Retention | Committed Leader | Account Management | Technology Proficient | Mission Focused and Loyalty | Performance and Merit based beliefs

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Work Experience

2900 University Blvd, Ames, Iowa, 50010, US

Software Development

2634
Phone
+1 8882753125
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Joe Dan Dockrey's Professional Milestones

  • Support Leader (2006-02-01~2010-03-01): Facilitated seamless operational processes for improved effectiveness and customer satisfaction.
  • Cloud Hosting Manager (2011-07-01~2012-10-01): Streamlined and optimized hosting processes, enhancing efficiency and ensuring seamless operations for clients.
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Education

Texas A&M University-Corpus Christi
Texas A&M University-Corpus Christi

Marketing

2000-2005