Joe Dan Dockrey
Texas A&M University-Corpus Christi
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Joe Dan Dockrey is a highly experienced Director of Operations, Support, Training, and Customer Success with 17.7 years of work experience. He has a strong background in cloud computing, cross-functional team leadership, product management, and management. Based in Chicago, Illinois, Joe is passionate about building and leading high-performance teams, driving personal development and executing team performance. He is known for his ability to drive quality improvements and believes in a purposeful mission. Joe has a proven track record of building global support and operations teams, designing and implementing strategies, and driving process efficiencies. He is committed to driving process efficiencies, identifying and managing KPIs, and implementing customer retention processes.
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About
Director of Operations, Support, Training and Customer Success have been a few roles I've fulfilled in the past 10+ years of IT servant leadership. My passion lies in building and leading high performance teams, focusing on their strengths and individual skills to drive personal development and execution of team performance. The customer experience is at the center of decisions and enables me to drive quality improvements which have lasting effects. Most of all, I love dedicating myself to an inspiring mission, backed by a product or service which I believe in and makes it exciting to lean in.I'm a leader who has been successful with building global support and operations teams, designing and implementing strategy, performance managing, delivering quality time-bound solutions, driving process efficiencies, identifying and managing to KPIs, owning a net-revenue target, creating and implementing customer retention processes, project management, account management, and making calculated data-led decisions.Key Attributes: Servant Leadership | Customer Success | Operational Efficiencies and Discipline | Change & Incident Management | Problem Solving and Solution Oriented | Revenue Generation| Churn Retention | Committed Leader | Account Management | Technology Proficient | Mission Focused and Loyalty | Performance and Merit based beliefs
...See MoreWork Experience
Vice President Of CPGX - EMEA
vp of customer & partner experience - emea
Senior Director Of Global Support
Director Of Support
Software Development
Joe Dan Dockrey's Professional Milestones
- Support Leader (2006-02-01~2010-03-01): Facilitated seamless operational processes for improved effectiveness and customer satisfaction.
- Cloud Hosting Manager (2011-07-01~2012-10-01): Streamlined and optimized hosting processes, enhancing efficiency and ensuring seamless operations for clients.
Education
Marketing
2000-2005Skill
Cloud Computing
Cross Functional Team Leadership
Product Management
Management
Leadership
Saas
Managed Hosting
Managed Services
Salesforce.com
Service Delivery
Solution Selling
Sales
Windows
Unix
Certification
Colleagues
David Haila
cto at workiva
Eric Gibson
Software Engineer | Business Owner
vincent brinkhof
helping enterprises digitise their reporting & document-based processes and drive compliance while delivering cfo value
Julie Iskow
Chief Executive Officer
Courtney Grandia
account owner at workiva
Other Named Joe Dan Dockrey
Frequently asked questions
We found 3 Joe Dan Dockrey's email addresses
Joe Dan Dockrey's social media include: Linkedin,
Joe Dan Dockrey works for Workiva
Joe Dan Dockrey's role in Workiva is vp of customer & partner experience - emea
Joe Dan Dockrey works in the industry of Software Development
Joe Dan Dockrey's colleagues are David Haila,Eric Gibson,vincent brinkhof
Joe Dan Dockrey's latest job experience is vp of customer & partner experience - emea at Workiva
Joe Dan Dockrey's latest education in Texas A&M University-Corpus Christi