Joel Saperstein

Reliable technology infrastructure provides a strong foundation for streamlining operations, protecting data integrity, and increasing customer satisfaction. As an information technology specialist with a fierce commitment to quality, I have 13 years of experience delivering customized IT solutions to complex business challenges and providing timely technical support to employees, customers, and vendors. In addition to my technology skills, my background in creative writing and the humanities enables me to approach problems from a unique vantage point, as well as communicate effectively with non-technical stakeholders. I’m known by supervisors and colleagues for my ability to fuse creative, big-picture thinking with a high level of attention to detail, and for developing cost-conscious IT solutions that synthesize business and customer needs and improve operational efficiency. Technical Knowledge & Skills Include: HARDWARE: Set-up, maintenance, and troubleshooting of desktop computers and peripherals ● desktop computer assembly SOFTWARE: Microsoft Office ● Crystal Reports v8-10 ● MAS200/90 (Sage 100 ERP) ● Adobe InDesign CS4 ● Photoshop ● Acrobat Pro ● QuickBooks Enterprise 13 ● LibreOffice ● OpenOffice ● GIMP ● anti-virus NETWORKING: Exchange Server 2007 ● Windows SBS 2008 OPERATING SYSTEMS: Windows XP, Vista, 7, 8 LANGUAGES: HTML ● SQL