Project Manager@ Citi
Ann Arbor, Michigan, United States
John Roberts
GET FULL PROFILE 
Western Michigan University
Real-Time AI Research
FlashIntel GPT
Tell me more about John Roberts?
FlashIntel GPTJohn Roberts is an executive manager with 15 years of experience in the financial services industry. He has led teams of 100 in a cal center and an operations team, demonstrating leadership and call center management skills. With a focus on customer satisfaction, John has a proven track record in call center management, call center technology, and project management. He has worked at Citi and Camelot SI LLC, gaining expertise in various areas such as avaya, budgeting, and customer relations. John's specialties include telephony support, help desk support, marketing, process engineering, processors, profit and loss, quality, sales, scheduling, shell scripting, and more.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Executive manager with 15+ years experience in financial services industry. Have led teams of 100+ in a cal center and an operations team. Have a proven record of leadership, call center management, call center technology and project management with a clear focus on servicing both internal and external customers. Specialties: avaya, budgeting, call center, customer relations, customer service, telephony support financial, help desk support, marketing, process engineering, processors, profit and loss, quality, sales, scheduling, shell scripting,
...See MoreWork Experience
Project Manager And Call Center Technology
Project Manager
Director Of Operations | Vice President
Director Operations Customer Care And Vice President
Department Supervisor | Bank Officer
Financial Services
John Roberts's Professional Milestones
- Inside Associate Account Manager | Specialty Sales (2010-02-01~2010-07-01): Achieved record-breaking sales numbers, surpassing previous targets and driving revenue growth.
- Customer Service Manager (2010-07-01~2011-03-01): Implementing effective customer service strategies to enhance service delivery and customer satisfaction.
Education
Business Administration,
Business,
Finance,
Bachelors,
Bachelor Of Business Administration
1984-1989Skill
Call Centers
Customer Service
Management
Operations Management
Customer Satisfaction
Leadership
Direct Sales
Banking
Budgets
Call Center
Sales
Process Scheduler
Credit
Telephony
Loans
New Business Development
Salesforce.com
Inside Sales
Customer Relations
Budgeting
Scheduling
Call Center Development
Certification
Colleagues
Amy Orciuolo
product owner | stakeholder collaboration | change management | project planning | sdlc | leadership | risk analysis
Luis Diego Cervantes
citi global sourcing global process owner
Britney A
Company Owner
Abrar Bagdadi
Business Owner
Lucas Lawrence
Owner
Other Named John Roberts
Frequently asked questions
We found 3 John Roberts's email addresses
We found 1 John Roberts's phone numbers
John Roberts's social media include: Linkedin,
John Roberts works for Citi
John Roberts's role in Citi is Project Manager
John Roberts works in the industry of Financial Services
John Roberts's colleagues are Amy Orciuolo,Luis Diego Cervantes,Britney A
John Roberts's latest job experience is Project Manager at Citi
John Roberts's latest education in Western Michigan University
