Jonathan David Ingram

I am an accomplished customer support, operations and logistics leader with a proven record of achievements in planning, leading, and executing comprehensive best-in-class strategies to increase revenue, reduce cost/waste, and improve customer satisfaction for call/contact centers, logistics, supply chain,and system operations. Successful history of building and leading high performance support teams, effective systems and processes. Strong communicator with cross-functional organizations with honed problem solving and analytical abilities. PROFESSIONAL SNAPSHOT Led a dynamic customer supprort team within the SaaS insurance envrironment. Worked and implemented large repair operations and support programs for over 10+ countries in the Americas. Responsible for the start up and strategy of the Customer Solution Contact Center support for U.S. Experience in new business creation and strategy deployment in the Americas. Enable the Six Sigma Culture in Organization by means of team training and communication. Proficient at managing teams for running successful process operations & experience of developing procedures, service standards for business excellence. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning. Experience of conceptualizing and implementing various business improvement projects and conducting audits for continual improvement in the services. A keen communicator with honed problem solving and analytical abilities.