customer success manager @ happysignals | bringing experience management into it operations@ HappySignals Ltd
Cambridge, Cambridgeshire, United Kingdom
Jon Hawkes
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Anglia Ruskin University
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FlashIntel GPTJonathan Hawkes is an experienced IT Service Desk Manager with 19.1 years of work experience. He has a strong background in supporting Mac OS X, Windows, Linux, and iOS. He is ITIL Foundation certified and has certifications in ISO27001 Lead Implementer and JAMF. Jonathan is skilled in end-to-end user support in the corporate environment, including incident management, problem resolution, and change management. He is also proficient in hardware and software deployment, MDM management, software access control, remote desktop support, and VPN support. Jonathan holds a 1st degree honors in New Media Production Technology.
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About
Experienced IT Service Desk Manager with a demonstrated history of supporting Mac OS X, Windows, Linux and iOS. ITIL Foundation certified, ISO27001 Lead Implementer certified, JAMF certified and Apple Certified Technician, skilled in many aspects of end-to-end user support in the corporate environment - including incident management, problem resolution, and change management. Competent in hardware and software deployment, MDM management (Jamf, Airwatch), software access control (SCCM/KBOX/Intune), remote desktop support management (Bomgar, Teamviewer, SSH, RDP), and VPN support. Also experienced with printer support and CUPS, Exchange, Office 365 and video conferencing systems. Strong information technology education with a 1st degree honors in New Media Production Technology focused on Animation, Interactive Technology, Video Graphics and Special Effects from Anglia Ruskin University.
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customer success manager @ happysignals | bringing experience management into it operations
IT Services and IT Consulting
Jon Hawkes's Professional Milestones
- Genius (2012-03-01~2013-11-01): Developed innovative solutions to complex engineering challenges, optimizing efficiency and meeting business-critical demands.
- Service Specialist (2014-02-01~2015-06-01): Provided exceptional repair and maintenance expertise, ensuring customer satisfaction and enhancing customer satisfaction.
Education
Animation,
Interactive Technology,
Video Graphics And Special Effects
2007-2010Skill
Final Cut Pro
Os X
Mac
Mac Os
Apple Certified
Apple Aperture
Iwork
Ilife
Motion Graphics
Film Editing
Aperture
Ios
Video Editing
Keynote
Computer Repair
Technical Support
Itunes
Apple Certified Technician
Ipod
People Oriented
Iphoto
Photoshop
Digital Compositing
After Effects
Apple Remote Desktop
Mac Os X Server
Digital Photography
Ipad
Customer Service
Technology
Final Cut Studio
Imovie
Typography
Camera Operating
Graphic Design
User Experience
Image Compositing
Photography
Post Production
Quality Assurance
Product Management
Ubuntu
Desktop Support Management
Active Directory
Windows Deployment Services
Jamf
Certification
Colleagues
Sami Kallio
ceo at happysignals ltd
Sami Aarnio
Partner Chief Technology Officer
Pasi Nikkanen
Co-Founder | Chief Growth Officer | Podcast Host
Ilkka Malva
Chief Happiness Officer
Toni Laurila
Vice President Information Security
Other Named Jon Hawkes
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Jon Hawkes's social media include: Linkedin,
Jon Hawkes works for HappySignals Ltd
Jon Hawkes's role in HappySignals Ltd is customer success manager @ happysignals | bringing experience management into it operations
Jon Hawkes works in the industry of IT Services and IT Consulting
Jon Hawkes's colleagues are Sami Kallio,Sami Aarnio,Pasi Nikkanen
Jon Hawkes's latest job experience is customer success manager @ happysignals | bringing experience management into it operations at HappySignals Ltd
Jon Hawkes's latest education in Anglia Ruskin University
