senior manager service desk & it service management@ McGraw Hill
Columbus, Ohio, United States
Jordan McWherter
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The Ohio State University
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FlashIntel GPTJordan McWherter is a dedicated management and support professional with 12 years of IT management experience and 15 years of customer technical support. He is a resourceful problem solver who meets complex operational needs through effective systems and processes. Jordan is a proactive customer champion who can elicit and meet business needs with IT resources. He is a results-driven communicator with a talent for effective engagement of stakeholders at all levels of the organization. Jordan has a proven track record of team building and positive cultural transformation.
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Dedicated management and support professional with 12 years of IT management experience and over 15 years of customer technical support; a resourceful problem solver who meets complex operational needs through effective systems and processes rooted in industry best practice; a proactive customer champion able to elicit and meet business needs with IT resources; a results-driven communicator with a talent for effective engagement of stakeholders at all levels of the organization; a highly dependable leader with a proven track record of team building and positive cultural transformation.
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senior manager service desk & it service management
Service Desk Manager
Education Administration Programs
Jordan McWherter's Professional Milestones
- Video Production Specialist (2004-04-01~2010-04-01): Creating high-quality video content to enhance the overall overall content experience.
- It Support Center Specialist (2005-09-01~2007-10-01): Provided timely and efficient technical support to troubleshooting and troubleshooting staff for efficient operations.
Education
International Studies,
Bachelors,
Bachelor Of Arts,
Global Intelligence And Security
Skill
Process Improvement
Knowledge Management
Workforce Planning
Customer Service
Analysis
Knowledge Management Systems
Microsoft Office
Public Speaking
Software Documentation
Management
Microsoft Excel
Government
Leadership
Powerpoint
Windows
Budgets
Program Management
Outlook
Teamwork
Customer Relations
Performance Management
Workforce Management
Problem Solving
Supervisory Skills
Incident Management
Performance Metrics
Employee Management
Employee Training
Data Analysis
Project Management
Team Building
Training
Business Process Improvement
Certification
Colleagues
Other Named Jordan McWherter
Frequently asked questions
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Jordan McWherter works for McGraw Hill
Jordan McWherter's role in McGraw Hill is senior manager service desk & it service management
Jordan McWherter works in the industry of Education Administration Programs
Jordan McWherter's colleagues are Brigham Kelly,Yea'stari Thomas, CSM,Damien Oddi
Jordan McWherter's latest job experience is senior manager service desk & it service management at McGraw Hill
Jordan McWherter's latest education in The Ohio State University
