Joshua Abrahams
Barton Peveril Sixth Form College
Tell me more about Joshua Abrahams?
Joshua Abrahams is an experienced professional with 10 years of work experience. He has expertise in Microsoft Office, IBM rational tools, Clearquest, project management, and rational quality manager. Based in Southampton, United Kingdom, Joshua has worked in various roles at IBM, including as a Duty Technician and Incident Manager. He has also held positions at the UK Rational Tools Services team and the UK Rational Tools Services team. Joshua is a certified Prince2 Practitioner and has worked on a large insurance account in Europe. He is currently working as an Incident Manager and Analyst at Service Desk.
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About
Experienced in a wide variety of IBM Rational Products including Rational CLM, Clearcase and Clearquest both as a user and having worked as a member of the UK Rational Tools Services team. During this time gained Support Team Lead status working alongside the Service Manager, managing the Support Team covering over 1700 internal and external users on a variety of different projects and tools. A certified Prince2 Practitioner, who has worked on one of IBM's largest Insurance accounts in Europe as a part of the Programme’s PMO Team with well established Project Governance, Reporting and Commercial skills. Qualified in ITIL, currently working on Service Desk as an Incident Manager and Analyst.
...See MoreWork Experience
Service Architect
Incident Manager
Project Management Office
Reliability Tools Support Team Lead
Reliability Tools Support Team Member
IT Services and IT Consulting
Joshua Abrahams's Professional Milestones
- Service Architect (2017-11-01~): Implemented efficient maintenance procedures, reducing downtime and improving overall performance.
- Incident Manager (2016-09-01~2017-11-01): Successfully managed and remedied complex incidents, ensuring seamless operations for all clients.
Education
Skill
Microsoft Office
Ibm Rational Tools
Clearquest
Project Management Office
Rational Quality Manager
Clearcase
Rational Doors
Customer Service
Rational Team Concert
Certification
Colleagues
Other Named Joshua Abrahams
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Joshua Abrahams works for IBM
Joshua Abrahams's role in IBM is Service Architect
Joshua Abrahams works in the industry of IT Services and IT Consulting
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Joshua Abrahams's latest job experience is Service Architect at IBM
Joshua Abrahams's latest education in Barton Peveril Sixth Form College