Joshua Abrahams
Service Architect@ IBM
Greater Southampton Area
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Joshua Abrahams is an experienced professional with 10 years of work experience. He has expertise in Microsoft Office, IBM rational tools, Clearquest, project management, and rational quality manager. Based in Southampton, United Kingdom, Joshua has worked in various roles at IBM, including as a Duty Technician and Incident Manager. He has also held positions at the UK Rational Tools Services team and the UK Rational Tools Services team. Joshua is a certified Prince2 Practitioner and has worked on a large insurance account in Europe. He is currently working as an Incident Manager and Analyst at Service Desk.
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Emails and Phone Numbers

@us.ibm.com
@ibm.com
@uk.ibm.com
@ca.ibm.com
@de.ibm.com
+1 800426****
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About

Experienced in a wide variety of IBM Rational Products including Rational CLM, Clearcase and Clearquest both as a user and having worked as a member of the UK Rational Tools Services team. During this time gained Support Team Lead status working alongside the Service Manager, managing the Support Team covering over 1700 internal and external users on a variety of different projects and tools. A certified Prince2 Practitioner, who has worked on one of IBM's largest Insurance accounts in Europe as a part of the Programme’s PMO Team with well established Project Governance, Reporting and Commercial skills. Qualified in ITIL, currently working on Service Desk as an Incident Manager and Analyst.

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Work Experience

International Business Machines Corp., Armonk, New York, NY, 10504, US

IT Services and IT Consulting

313750
Phone
+1 8004264968

Joshua Abrahams's Professional Milestones

  • Service Architect (2017-11-01~): Implemented efficient maintenance procedures, reducing downtime and improving overall performance.
  • Incident Manager (2016-09-01~2017-11-01): Successfully managed and remedied complex incidents, ensuring seamless operations for all clients.
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Education

Barton Peveril Sixth Form College
Barton Peveril Sixth Form College2011-2013