Jovone Searight

•Handle confidential information with tact and discretion according to all HIPPA legislation•Maintain organized account information in each client build and audit plan design to ensure plan coverage intended by employer/broker. •Coordinate the enrollment process for my team which includes setting up system specifications and prioritizing workflow processing client plans, swiftly an accurately.•Remain well versed in all regulations related to business services such as flexible spending accounts, commuter accounts, health reimbursement and health saving accounts. •Perform any other duties pertaining to the business needs, as assigned by manager•Assist with work between multiple departments including accepting calls for my team, responsible for revolving troubled accounts and providing reports for my team as well as assisting with renewal contracts for mine and my team’s clients. •Executed contracts in timely and accurate manner. •Determine customer needs and develop program initiatives according to preferences. •Investigate errors on EDI (electronic data interchange) and contact vendors responsible for the file feeds and provide resolution for errors received.