Joyce Mak
design strategy | social innovation@ MHFA England®
London, Greater London, United Kingdom
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Joyce Mak is a highly skilled professional with 14.3 years of experience in data analysis, business strategy, qualitative research, SPSS, and statistics. Based in London, United Kingdom, Joyce helps businesses shape accessible, research-driven, and user-centered products and services. She has led and driven multiple digital transformation projects across industries such as healthcare, retail, and automotive. Joyce's expertise lies in conducting user research, shaping brand and product strategy, and experience mapping. She collaborates closely with stakeholders and users to co-design products and services that address unmet needs.
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Emails and Phone Numbers

@deloitte.co.uk
@mhfaengland.org
@gmail.com
@deloittedigital.com
+44 207250****
+44 789421****
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About

I help businesses shape products and services that are accessible, research-driven and user-centered. Adopting a design-led approach when tackling business challenges, I have led and driven multiple digital transformation projects across industries, including healthcare, retail and automotive. From conducting user research to shape brand and product strategy, experience mapping, prototyping and testing, I work closely with stakeholders and users to co-design products and services that address unmet needs.

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Work Experience

21 Prescot Street, London, London, E1 8BB, GB

Professional Training and Coaching

943
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Joyce Mak's Professional Milestones

  • Learning And Development Lead | Strategy And Design (2019-08-01~2017-09-01): Driving operational excellence and achieving high-quality educational outcomes through strategic leadership and innovative design.
  • Intern | Apac Education And Development (2010-07-01~2010-09-01): Facilitted effective communication and collaboration between education and development departments in the APAC region.
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Education

General Assembly
General Assembly

Design

2014-2015
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