Microsoft Systems Support Engineer 2@ Microsoft
Dallas, Texas, United States
Juarez Santos
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Collin College
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FlashIntel GPTJuarez Santos is a Certified Computer Technician with 18.4 years of experience. He specializes in troubleshooting, LAN/WAN, hotspot, MIFI, VPN, and MAC. Juarez has a proven track record of reducing computer and network issues by 50%. He is skilled in troubleshooting 95% of hardware/software issues within 30 minutes and has built over 2000 computers with different specifications and hardwares. Juarez also has over 100 new computer network infrastructures and security systems. Fluent in English, Spanish, and Portuguese, Juarez is a highly skilled professional in troubleshooting and ensuring customer satisfaction.
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About
Certified Computer Technician specialized in troubleshooting, LAN/WAN, hotspot, MIFI, VPN,MAC address, TCP/IP, proxy, firewall and configuring Windows-based technology. Spearheaded system performance initiative that cut downtime due to computer and network issues by 50%. Focused on speed and communication with a proven track record of customer satisfaction by troubleshooting 95% of hardware/software issues within 30 minutes. Built over 2000 computers with different specifications and hardwares. Built over 100 new computer network infrastructures for companies and new infrastructures for security systems. Worked with data recovery for over 5 years. Fluent in English, Spanish, and Portuguese.
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Microsoft Systems Support Engineer 2
Software Development
Juarez Santos's Professional Milestones
- Support Analyst (2020-02-01~): Providing exceptional technical assistance for clients in a fast and efficient way, ensuring customer satisfaction and repeat business.
- Microsoft Systems Support Engineer 2 (2021-09-01~): Troubleshooted and resolved Microsoft systems issues, contributing to enhanced performance and client satisfaction.
Education
Information Systems,
Cybersecurity,
Computer And Information Sciences And Support Services
2019-2021Certification
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Juarez Santos works for Microsoft
Juarez Santos's role in Microsoft is Microsoft Systems Support Engineer 2
Juarez Santos works in the industry of Software Development
Juarez Santos's colleagues are Alexander Virgil Popa,Adnan Thariq,Zou zay dong
Juarez Santos's latest job experience is Microsoft Systems Support Engineer 2 at Microsoft
Juarez Santos's latest education in Collin College
