Director - Patient Experience@ Medical City Healthcare
Richmond, Virginia, United States
Kai D.
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University of Central Oklahoma
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Tell me more about Kai D.?
FlashIntel GPTKai D. is a Certified Patient Experience Professional with 16.4 years of experience in healthcare management and hospitals. She has a strong background in Studer coaching methods and is skilled in quantitative and qualitative analysis. Kai D. has a deep understanding of Family-Centered Care and has excellent interpersonal skills. She has worked in various roles, including Director - Patient Experience at Medical City Healthcare and Patient Experience Leader at Valley Health. Kai D. is also experienced in strategic planning, process improvement, and data analysis. She is a valuable asset in managing teams with diverse backgrounds and points of view.
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About
A Certified Patient Experience Professional with a track record of successfully implementing enterprise-wide, large scale improvement initiatives and changing culture. An extensive background in Studer coaching methods, with strong quantitative and qualitative analytic abilities. A strong understanding and presence of Family-Centered Care embedded in work approach and philosophy. Excellent interpersonal skills, including the ability to manage teams with diverse backgrounds, skill sets and points of view. * Strategic Planning * Process Improvement * Physician/Nursing Partnerships * Change Management * Data Analysis * PX Coaching and Training Methods * Research and Analysis * Studer, Disney, and Ritz Carlton Strategies
...See MoreWork Experience
Director - Patient Experience
Hospitals and Health Care
Kai D.'s Professional Milestones
- Patient Experience Leader (2017-05-01~2019-01-01): Streamlined patients' operations to improve their overall experience and drive positive change.
- Pediatric Patient Representative (2011-06-01~2013-05-01): Provided exemplary patient support through efficient communication and timely responses to appointments and care.
Education
Skill
Healthcare Management
Healthcare
Hospitals
Leadership
Training
Customer Service
Healthcare Information Technology
Emr
Hipaa
Public Speaking
Clinical Research
Physician Relations
Strategic Planning
Process Improvement
Patient Safety
Community Outreach
Patient Advocacy
Health Education
Ehr
Healthcare Consulting
Managed Care
Mental Health
Pediatrics
Revenue Cycle
Patient Education
Policy
Crisis Intervention
Medical Terminology
Meditech
Nursing
Cpr Certified
Patient Counseling
Physicians
Organizational Behavior
Staff Management
Strategic Communications
Epic Systems
Risk Management
Procedure Review
Case Managment
Staff Development
Case Management
Medical Coding
Medical Billing
Hospitality
Patient Support
Dragon
Conflict Resolution
Palliative Care
Certification
Colleagues
Jessica O'Neal, FACHE
Chief Executive Officer
Mark Deno
Chief Executive Officer
Ben Coogan, MBA
Chief Executive Officer
Sharn Barbarin
Chief Executive Officer
Mark Deno
chief executive officer at medical city north hills
Other Named Kai D.
Frequently asked questions
We found 2 Kai D.'s email addresses
We found 1 Kai D.'s phone numbers
Kai D.'s social media include: Linkedin,
Kai D. works for Medical City Healthcare
Kai D.'s role in Medical City Healthcare is Director - Patient Experience
Kai D. works in the industry of Hospitals and Health Care
Kai D.'s colleagues are Jessica O'Neal, FACHE,Mark Deno,Ben Coogan, MBA
Kai D.'s latest job experience is Director - Patient Experience at Medical City Healthcare
Kai D.'s latest education in University of Central Oklahoma
