Global Head - Digital Workplace - Service Desk@ Wipro
Bengaluru, Karnataka, India
Kapil Puri
GET FULL PROFILE 
Indian Institute of Management, Indore
Real-Time AI Research
FlashIntel GPT
Tell me more about Kapil Puri?
FlashIntel GPTKapil Puri is a highly experienced professional with over 19 years of expertise in managing Operations, People management, and Training across the ITES domain. He is certified in ITIL V3 and Cloud Computing Foundation. Kapil has a proven track record of success in leading large B2B and B2C projects in global environments, implementing best practices to enhance productivity and stakeholders' satisfaction. He has a strong understanding of Service desk, NOC, SOC, IVR Environment, and ITIL processes. Kapil has held various leadership positions in renowned companies such as Wipro, Vodafone, IBM, and IBM.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Over 19 years of experience in managing Operations, People management and Training across the ITES domain, providing organizational leadership and strategic guidance. ITIL V3 - Intermediate Service Operations Certified by APMG International. Cloud Computing Foundation certified by EXIN International. Professional Skills include Managing P&L for different project portfolios, New Operations startup, effective planning, scheduling, and control of the organization leveraging concepts of Lean, Operations Management, and Leading People Practices etc. Proven records of success in leading large B2B & B2C projects in global environment, implementing best practices to enhance productivity & stakeholders’ satisfaction Excellent Track record of Managing Service delivery, contractual obligations, maintaining SLAs, driving continual service improvement, quality standards and establishing process, procedures and governance models along with DOU /SOW Strong understanding of Service desk , NOC, SOC , IVR Environment, ITIL Processes like Incident Management, Problem Management, Change Management
...See MoreWork Experience
Global Head - Digital Workplace - Service Desk
IT Services and IT Consulting
Kapil Puri's Professional Milestones
- Global Transformation & Delivery Leader (2015-12-01~2016-12-01): Driving continuous improvement initiatives to achieve strategic initiatives and optimize operations across worldwide region.
- Global Head - Digital Workplace - Service Desk (2016-12-01~): Streamlined digital workplace processes, improving overall efficiency and productivity across the global digital workplace.
Education
Business Management
2011-2012Skill
Training
Process Improvement
Bpo
Key Account Management
Transition Management
Risk Management
Service Delivery
Business Analysis
Business Transformation
Outsourcing
Business Process
Team Management
Vendor Management
Management
Employee Engagement
Leadership
Offshoring
Performance Management
Mis
Management Consulting
Operations Management
Cross Functional Team Leadership
Business Process Improvement
Resource Management
It Operations
Crm
It Service Management
Call Centers
Team Leadership
Talent Acquisition
Strategy
Sla
Change Management
Six Sigma
Telecommunications
Coaching
Itil
Human Resources
Incident Management
Operational Excellence
Pre Sales
Process Management
Program Management
Project Portfolio Management
Service Management
Sdlc
Workforce Management
Project Management
Certification
Colleagues
Other Named Kapil Puri
Frequently asked questions
We found 2 Kapil Puri's email addresses
We found 2 Kapil Puri's phone numbers
Kapil Puri's social media include: Linkedin,
Kapil Puri works for Wipro
Kapil Puri's role in Wipro is Global Head - Digital Workplace - Service Desk
Kapil Puri works in the industry of IT Services and IT Consulting
Kapil Puri's colleagues are Khan Anwarul Hashmat,Yellamani Rajesh,Nikhil Kayasth
Kapil Puri's latest job experience is Global Head - Digital Workplace - Service Desk at Wipro
Kapil Puri's latest education in Indian Institute of Management, Indore
