Client Services Director@ Elevate Strategic Engagements
New York, New York, United States
Karen Ferrier
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South Plainfield High School
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FlashIntel GPTKaren Ferrier is an experienced Client Success Executive with over 35 years of work experience in the pharmaceutical industry. She has a strong background in competitive intelligence, market analysis, and management. Karen is skilled in preserving meaningful connections across various industries, including pharmaceutical, biotech, healthcare, hospitality, and foodservice. She is known for her solution-focused programs to increase client satisfaction and her ability to analyze operations, service level agreements, and key performance indicators. Karen is also an accomplished leader with exceptional interpersonal abilities and a genuine rapport with clients.
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About
An enterprising Client Success Executive with extensive experience in preserving meaningful connections across the pharmaceutical, biotech, healthcare, hospitality, and foodservice industries. Devises solution-focused programs to increase the longevity of client relations. Analyzes and formulates commendable operations, service level agreements (SLAs), and key performance indicators (KPIs) to boost client satisfaction. Skilled at reducing labor costs by increasing employee engagement and optimizing productivity levels. An accomplished leader dedicated to providing constant account oversight. Frequently surpasses 100% service levels and quality indicators. Possesses phenomenal interpersonal faculties that establish a genuine rapport with clientele.
...See MoreWork Experience
Client Services Director
Advertising Services
Karen Ferrier's Professional Milestones
- Head Of Client Services, Success & Relationship Management (2006-01-01~2016-01-01): Optimized client satisfaction and improved relationship management to drive positive growth and achieve organizational objectives.
- Head Of Client Services (2015-04-01~2016-02-01): Streamlined client services processes and implemented strategic initiatives to improve satisfaction and loyalty.
Education
Skill
Pharmaceutical Industry
Competitive Intelligence
Competitive Analysis
Market Analysis
Management
Market Research
Biotechnology
Cross Functional Team Leadership
Client Services
Crm
New Business Development
Account Management
Lifesciences
Business Intelligence
Business Development
Sales
Pharmaceutics
Healthcare
Lead Generation
Leadership
Contract Negotiation
Oncology
Product Marketing
Key Account Management
Customer Service
Team Leadership
Marketing Communications
Forecasting
Clinical Trials
Marketing Research
Marketing Management
Sales Process
Market Intelligence
Customer Retention
Marketing
Customer Satisfaction
Vendor Management
Team Building
Project Management
Life Sciences
Superior Client Service
Selling
Online Marketing
Customer Relationship Management
Certification
Colleagues
Russell West
Senior Vice President | Data Integration And Analytics
Nikki Snodgrass
senior vice president group accounts at elevate strategic engagements
Patty Kearnan
Chief Operating Officer | Co-Founder
Kristen Eckert
vice president of implementation at elevate strategic engagements
Eileen Jopski
Senior Vice President, Service Delivery And Implementation
Other Named Karen Ferrier
Frequently asked questions
We found 2 Karen Ferrier's email addresses
We found 1 Karen Ferrier's phone numbers
Karen Ferrier works for Elevate Strategic Engagements
Karen Ferrier's role in Elevate Strategic Engagements is Client Services Director
Karen Ferrier works in the industry of Advertising Services
Karen Ferrier's colleagues are Russell West,Nikki Snodgrass,Patty Kearnan
Karen Ferrier's latest job experience is Client Services Director at Elevate Strategic Engagements
Karen Ferrier's latest education in South Plainfield High School
