technical support engineer at b2w software@ B2W Software, A Trimble Company
Seabrook, New Hampshire, United States
Karen Sicard
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FlashIntel GPTKaren Sicard is a highly experienced technical support engineer with 28.9 years of work experience. She possesses exceptional people and communication skills, as well as excellent organizational abilities. Karen has a proven record of innovative and creative thinking, and has experience in technical management and training. She is skilled in SQL Server installation, configuration, database backup/restore, and has the ability to explain technical information to non-technical end users. Karen has worked at B2W Software A Trimble Company and Prism, gaining valuable experience in customer service and IT department management.
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About
• Exceptional people and communication skills. • Excellent organization abilities. • Record of innovative and creative thinking. • Proven multi-tasking ability. • Experience in technical management and training. • Experience in technical support with direct customer contact. • Solid knowledge of SQL Server installation, configuration, database backup/restore • Ability to explain technical information to non-technical end users • Solid understanding of Windows OS/Server platforms, network protocols and tools
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technical support engineer at b2w software
Technical Support Engineer
Software Development
Karen Sicard's Professional Milestones
- Senior Technical Support Engineer (2006-08-01~2009-12-01): Provided exceptional technical support, resolving complex issues and ensuring customer satisfaction.
- Technical Support Engineer (2009-12-01~): Provided exceptional technical support, resolving customer issues promptly and ensuring high satisfaction ratings.
Skill
Databases
Microsoft Sql Server
Technical Support
Sql
Enterprise Software
Networking
Windows
Customer Service
Account Management
Cloud Computing
Telecommunications
Salesforce.com
Security
Testing
Quality Assurance
Microsoft Office
Client Services
Crm
Certification
Colleagues
Jeff Pankratz
Vice President Of Client Services
Aaron Whittet
Regional Sales Director
Matt Watson
Regional Sales Director
Bryan Ruffino
Regional Sales Director
Bihari Srinivasan
Chief Technology Officer | Vice President Of Engineering
Other Named Karen Sicard
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Karen Sicard's social media include: Linkedin,
Karen Sicard works for B2W Software, A Trimble Company
Karen Sicard's role in B2W Software, A Trimble Company is technical support engineer at b2w software
Karen Sicard works in the industry of Software Development
Karen Sicard's colleagues are Jeff Pankratz,Aaron Whittet,Matt Watson
Karen Sicard's latest job experience is technical support engineer at b2w software at B2W Software, A Trimble Company
