Karina Septi Faradilla
Customer Empathy@ Paxel Indonesia
Jakarta, Jakarta, Indonesia
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Karina Septi Faradilla is an experienced Customer Service Officer with 6.7 years of work experience. She is skilled in Microsoft Word, Microsoft PowerPoint, and customer support. Karina holds a Bachelor's degree in Government Science from Padjajaran University. She has a strong background in customer controlling process delivery, accident reports, and maintaining ongoing relationships with merchant partners. Karina has worked at Paxel Indonesia in various roles, including Customer Empathy, Customer Experience, and Customer Success. She also has experience as an Operations Admin at Uber in the United States.
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Emails and Phone Numbers

@paxel.co
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About

Experienced Customer Service Officer. Skilled in Microsoft Word, Microsoft PowerPoint, and Customer. Strong support professional with a Bachelor's degree focused in Goverment Science from Padjajaran University. And have an experience as customer controlling process delivery to customer, note some accident, and keep ongoing relationship with current merchant partners and monitoring their shipment to increase 20% permonth

Work Experience

Jalan Raya Jatinegara Timur No. 103, Jakarta Timur, DKI Jakarta, 13310, ID

Truck Transportation

596
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Karina Septi Faradilla's Professional Milestones

  • Customer Empathy (2019-09-01~): Transformed customer experience through evidence-based strategies and integrated empathy programs.
  • Operations Administrator (2018-01-01~2018-06-01): Streamlined operations to increase efficiency and productivity, contributing to organizational success and profitability.
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Education

Universitas Padjadjaran
Universitas Padjadjaran

Bachelors

2013-2017
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