Quality And Development Manager@ Benefitfocus
Charleston, South Carolina, United States
Karissa Pflieger
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FlashIntel GPTKarissa Pflieger is an experienced Quality Development Manager with 11.6 years of work experience. She has a strong background in customer service, quality assurance, and quality management. Karissa has worked at Benefitfocus in various roles, including Quality and Development Manager, Quality and Development Analyst, and Account Consultant. She also has experience as an Accounting Intern at The Smith Group Tax and Wealth Advisors. Karissa holds a Bachelor of Science degree in Business Administration and Management from the University of South Carolina-Aiken. She is skilled in customer service and support, as well as call center development.
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About
Experienced Quality Development Manager with a demonstrated history of working in the computer software industry. Skilled in Knowledge Base, Customer Service and Support, and Call Center Development. Strong operations professional with a Bachelor of Science (B.S.) focused in Business Administration and Management, General from University of South Carolina-Aiken.
Work Experience
Quality And Development Manager
Quality And Development Analyst
Account Consultant
Application Consultant
Software Development
Karissa Pflieger's Professional Milestones
- Quality And Development Analyst (2014-07-01~2015-09-01): Implementing comprehensive quality and development guidelines to improve service delivery and enhance customer satisfaction.
- Quality And Development Manager (2015-09-01~): Revitalized company culture and implemented new quality control practices, resulting in increased product standards.
Skill
Customer Service
Quality Assurance
Quality Management
Management
Process Improvement
Salesforce.com
Incontact
Customer Service Training
Call Center Development
Time Management
Customer Support
Business Process Improvement
Staff Development
Knowledge Base
Employee Training
Technical Support
Leadership
Teamwork
Team Leadership
Xml
Team Management
Offshore Team Leadership
Global Business Development
Certification
Colleagues
Melissa Greaves
Product Owner
Caitlin Francis
product owner at benefitfocus
Jerome McFarlane
hosting analyst iii at benefitfocus and owner of j fixedit! llc
Caitlin Francis
product owner at benefitfocus
Deep Patel
Product Owner
Other Named Karissa Pflieger
Frequently asked questions
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We found 2 Karissa Pflieger's phone numbers
Karissa Pflieger's social media include: Linkedin,
Karissa Pflieger works for Benefitfocus
Karissa Pflieger's role in Benefitfocus is Quality And Development Manager
Karissa Pflieger works in the industry of Software Development
Karissa Pflieger's colleagues are Melissa Greaves,Caitlin Francis,Jerome McFarlane
Karissa Pflieger's latest job experience is Quality And Development Manager at Benefitfocus
