Karthick Thangavel

BE Graduate with 4+ years of total experience in the IT/Software industry of Windows Administration, Technical Support & System Engineer. I have acquired some hands on and technical knowledge on Server and Network support as well. INFOSYS BPM LIMITED., from October 2021 to till date as a Senior System Engineer Roles and Responsibility:  Working on Ticket Tool for Incident and Request on daily basis based on issue L1 and L2 issues.  Creating request and Incidents based on the user request in AHD tool  Handling basic server related queries like AD account issues, network folder access, shared printer access, providing administrator rights  Enabling and disabling multi-factor authentication for Users  Complete End User Support on all Technical issue on Windows platform  Working in AHD tool maintaining the tickets within SLA without any Escalation  Coordinate and manage relationships with vendors and support staffs that provide hardware/software/network problem resolution  Working with both enterprise and engagement Active directory  Co-ordinate with concern Team closing the requests and incidents as per SLA  Finding the Root cause analysis on various issues as End user level  Active directory ID creations/deletions, Password reset & provide DL access  Active directory Hostname creations/deletion & provide DL access  Adding the user to Distribution list and troubleshooting if any issue on that  Providing technical assistance and Training for L1 Team based on issues  Installing software’s using Software center/Manual installation  Resolving issues through WebEx, Teams and Remote tools  Solving issues like Intune, Teams and outlook applications in Mobile devices  Providing technical assistance and Training for L1 Team based on issues  Complete system Compliance management on Daily and monthly basis INFOSYS BPM LIMITED., from Dec 2018 to Oct 2021 as a System Engineer Through I-source Info Systems Pvt Ltd Roles and Responsibility:  Installing hardware and peripheral components like disk drives, printers, keyboards and monitors  Deploying OS through MDT to end user machines  Maintaining file share and taking backup  Remotely troubleshooting and fixing desktop/laptop related issues  Fair knowledge of Ticketing System, SLA and reports  MS outlook configuration, Outlook backup & restore and troubleshooting  Disk Management, partitioning & back up and restoring