Workforce Optimization | Capacity Planning | Schedule Design | Operational Delivery | Project Management@ Super Retail Group
Melbourne, Victoria, Australia
Katherine McConnell
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RMIT University
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FlashIntel GPTKatherine McConnell is an accomplished workforce planning manager with 15 years of experience in workforce planning and commercial management. She has worked for well-known brands and has supported contact centres, field workforce, and retail operations. Katherine is skilled in change management, business process improvement, team leadership, and forecasting. She is based in Melbourne, Australia. Katherine is known for designing and delivering planning processes that optimize customer experience, operational performance, and commercial outcomes. She is a strong analytical thinker and enjoys working in cross-functional and fast-paced environments.
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About
An accomplished workforce planning manager with 15+ years experience in workforce planning and commercial management. Having worked across various industries for well known brands I have supported contact centres, field workforce and retail operations ranging in size and complexity. I have a passion for designing and delivering planning processes which sustainably optimise customer experience, operational performance and commercial outcomes. I am a strong analytical thinker and have a natural curiosity for solving complicated problems and enjoy working in a cross-functional and fast paced environment.
...See MoreWork Experience
Workforce Optimization | Capacity Planning | Schedule Design | Operational Delivery | Project Management
Retail
Katherine McConnell's Professional Milestones
- Professional Services Consultant (2005-03-01~2005-12-01): Delivered exceptional client recommendations, driving positive outcomes and exceeding client expectations.
- Resource Planning Analyst (2004-01-01~2005-02-01): Developing data-driven processes to enhance resource allocation and optimize business operations.
Education
Business Administration And Management,
General,
Hospitality Administration/management
Skill
Change Management
Management
Business Process Improvement
Team Leadership
Forecasting
Workforce Planning
Stakeholder Management
Rostering
Microsoft Office
Microsoft Word
Business Analysis
Long Term Business Planning
Variance Analysis
Certification
Colleagues
Mick C.
Product Owner
Andy Bentzen
Product Owner | DC And Store Team Member Experience
Liza Bertoldi
Product Owner
Anthony Heraghty
Group Managing Director | Chief Executive Officer
Anthony Heraghty
Group Managing Director | Chief Executive Officer
Other Named Katherine McConnell
Frequently asked questions
We found 3 Katherine McConnell's email addresses
We found 1 Katherine McConnell's phone numbers
Katherine McConnell's social media include: Linkedin,
Katherine McConnell works for Super Retail Group
Katherine McConnell's role in Super Retail Group is Workforce Optimization | Capacity Planning | Schedule Design | Operational Delivery | Project Management
Katherine McConnell works in the industry of Retail
Katherine McConnell's colleagues are Mick C.,Andy Bentzen,Liza Bertoldi
Katherine McConnell's latest job experience is Workforce Optimization | Capacity Planning | Schedule Design | Operational Delivery | Project Management at Super Retail Group
Katherine McConnell's latest education in RMIT University
