Katherine Ramirez

Bilingual (English/Spanish), Windows OS Administrator. IT Professional with over 20 years of experience, 10+ years of server administration, and networked environment. Supporting and maintain Oil applications environment, help desk and server support in large, enterprise environments. Excellent troubleshooting root causes analysis and permanent problem resolution skills. Ability to manage detailed tasks efficiently and effectively. Good project management skills. Excellent verbal and written communication skills. Ability to communicate technical proposals to supervisors and managers. TECHNICAL SKILLS Software: Active Directory DS, Microsoft Office (2007, 2010 & Office365), Microsoft Exchange/Outlook, Lotus Notes, Remedy and Footprint ticketing, MC2 back-up units. Oil related applications: DIMS, Wellview, Paradigm, Dameware, Minus, Mykaty Cloud, SCCM. Operating Systems: Windows 8, 7 and XP, Windows 2008, 2003, 2000 Server (Installation & Administration), HP EVA 4000/4400 (Installation & Administration), Linux. Hardware: HP PowerEdge Server Series, DELL Server Series, EVAS 4400, HP-DELL Workstations, Hardware Infrastructure, Networking, Power Vault Networker.