Kathleen Devine

“Great minds discuss ideas; average minds discuss events; small minds discuss people.” Eleanor Roosevelt I am an enthusiastic results driven Business Systems Analyst known for being highly productive in customer implementations, closing customer requests, and quality checked installs. Expert in identifying root cause issues and translating complex processes into efficient, understandable, and workable steps. Recognized for consistently meeting commitments with integrity. Proven success in troubleshooting, problem solving, and resolution. Recognized for delivering exceptional client service through quality written and verbal communication, follow through, and positive interactions. Areas of Expertise include: - Strong Customer Service with managing expectations, developing strong relationships, influence and negotiation skills - Core & Voluntary Insurance Products Highly Experienced - Investigative Analysis/critical thinking skills with a solution focused perspective - Cross functional team lead and mentor - Streamline Processes - Customer Implementation - Checklist Development - User Friendly File Layouts - Cost Effective Analysis - Business planning, project management, and operational process improvement - Solutions driver with bridging the gap between the business and technology groups - Delivering excellence in cross-functional team building and leadership - Build strong partnerships across a matrix organization – including Sales, installation, implementation, billing, service, IT and compliance - Expert in business process re-engineering, and operational excellence, including recommending and executing procedural changes - Adaptable and flexible to rapidly embrace new concepts, technologies, industries and cultures - Deliver creative solutions to complex business needs across process and technology I'm available to discuss new opportunities in the Greater New York and New Jersey area or remote, by contacting me at [email protected].