High Touch Operations Manager@ Cisco
Largo, Florida, United States
Kathleen Duke
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Northeastern State University
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTKathleen Duke is a highly experienced professional with 26.9 years of work experience in Cisco technologies, telecommunications, networking, network architecture, and data center management. She has a strong background in managing operational relationships for Cisco's top-tier clients, overseeing the Technical Assistance Center and High Touch Technical Services division. Kathleen is skilled in incident management, customer relationship management, business analysis, trend analysis, IT analyst, executive management liaison, international business experience, employee resource group diversity, and culture leadership. She has worked at Cisco as a High Touch Operations Manager and Administrator, and at IBM as an IT Specialist and IT Specialist. Kathleen is based in the United States.
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About
Manage operational relationships for Cisco's top tier clients with the Focused Technical Services division of the Technical Assistance Center (TAC) and High Touch Technical Services. Maintain primary responsibility for Cisco's TAC & Focused Technical Services relationship with major global service provider customers. Specialties: Incident Management, Customer Relationship Management, business analysis, trend analysis, IT analyst, executive management liaison, international business experience, Employee Resource Group Diversity and Culture Leadership
...See MoreWork Experience
High Touch Operations Manager
Software Development
Kathleen Duke's Professional Milestones
- It Specialist - E-business Transformation (2000-01-01~2002-01-01): Driving organizational growth through innovative IT solutions and optimizing business processes.
- High Touch Operations Manager (2006-01-01~): Enhanced operational efficiency through streamlined processes and efficient technology advancements.
Education
Masters,
Bachelors,
Bachelor Of Business Administration,
Master Of International Studies
1997-2000Skill
Cisco Technologies
Telecommunications
Networking
Network Architecture
Data Center
Crm
Program Management
Managed Services
Unified Communications
Business Analysis
Management
Cloud Computing
Professional Services
Customer Service
Technical Support
Itil
Cisco Ios
Routing
Vendor Management
Trend Analysis
Analysis
It Service Management
Cisco Systems Products
International Business Experience
Customer Relations
Cisco
Itil Certified
Certification
Colleagues
Other Named Kathleen Duke
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Kathleen Duke works for Cisco
Kathleen Duke's role in Cisco is High Touch Operations Manager
Kathleen Duke works in the industry of Software Development
Kathleen Duke's colleagues are Chandran Kumar,Lang Hess,Serenity Osborn
Kathleen Duke's latest job experience is High Touch Operations Manager at Cisco
Kathleen Duke's latest education in Northeastern State University
