Katie Burr
master of client strategy & customer success ● proven success leading teams and generating increased revenue@ Iterable
Raleigh, North Carolina, United States
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Katie Burr is an experienced Customer Success Manager with 8.7 years of work experience. She possesses a wide range of skills including social media, Adobe Creative Suite, Microsoft Office, customer service, and Facebook. Currently, she works at Iterable, where she develops robust strategies to promote customer success. Katie excels at developing dynamic teams, promoting strategies based on trend research, and fostering close partnerships with clients. She is known for her client satisfaction, retention, and success attributes, and she is a key player in delivering value to clients.
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Emails and Phone Numbers

@channeladvisor.com
@newsobserver.com
@iterable.com
@iterable.com
+1 415723****
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About

I am currently the Customer Success Manager for Enterprise Accounts at Iterable where I develop robust strategies to promote customer success. I excel at developing dynamic teams, promoting strategies based on trend research, and fostering close partnerships with clients. Client satisfaction, retention, and success is the name of the game, and they have always been my strongest attributes. Whether you’re looking for a client manager who can strategically lead a team, one who can develop processes to ensure customer success, or one capable of strong working relationships/partnerships, I can deliver that value! Core Competency Highlights  Project/Program Management  Customer Success Methodologies  Client Engagement & Retention  eCommerce/Marketplace Expert  Influencing Executive Decision-Makers

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Work Experience

201 Spear St, San Francisco, California, 94105, US

Software Development

760
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Katie Burr's Professional Milestones

  • Client Strategy Manager (2017-05-01~2020-04-01): driving client satisfaction and loyalty through strategic initiatives and personalized support.
  • Client Success COOrdinator (2015-12-01~2017-05-01): Driving customer success through strategic guidance and effective communication.
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Education

Appalachian State University
Appalachian State University

Bachelors,

Bachelor Of Science,

Graphic Arts And Imaging Technology

2010-2014
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