Kayla Fleming

I am a hard working team member, with excellent organizational and customer service skills. I work hand in hand with corporate and provide updates to my team as needed. Provide advice/input to my team daily to better our operations and account. I actively work extra projects and meet each deadline, and provide updates to my team with my projects progress. Experience in team building and group performance. Leadership skills. Take lead in major site Relocations, New Site Installs and Remodels. I am seeking a position where I can excel in project management and utilize my business knowledge. Quote projects based on a site survey to meet customer specifications and overseeing the completion of these projects. Dispatch service calls, manage open jobs, and maintain account records. Responsibilities also include management of the MAC, Projects and Service. Ability to negotiate rates, ordering materials. Detailed project documentation as required by Corporate and heavy upper management, and direct client interaction. Multi-tasking, multi-line phone conferencing, heavy email use, task or goal prioritizing and time management skills used consistently to meet job expectation. Work with data, VOIP and telephony services. Generate tickets using CRM. Manage the service tickets, making sure that the scheduled tickets are met to provide ultimate customer service satisfaction and made sure to retrieve the documentation from the field in a timely fashion. Having weekly meetings to discuss the status of all open tickets, and issues present and providing resolutions in a reasonable time frame. Work with large scale projects. Providing exceptional technical support for technicians in the field, day or night. Prepare billing spreadsheets for the customers. Also generate bid & quotes based on labor & material cost and marking it up 30 -35%. Ability to read and understand floor plans, and providing predictive surveys to customers based on floor plans for future installs.