Quality Assurance Analyst@ Oodle Car Finance
Manchester Area, United Kingdom
Kayley Gavin-Mills
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Teesside University
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FlashIntel GPTKayley Gavin-Mills is a highly motivated and results-oriented professional with 14.5 years of experience in dispute resolution and review environments. Currently working as a Quality Assurance Analyst, she specializes in FCA DISP rules and complaint handling guidelines. Kayley is detail-oriented and focused on achieving targets without compromising the quality of work. She is now seeking a leadership position to further expand her skills and progress into a leadership position. Kayley has worked in various roles, including Quality Assurance Analyst and Complaint Handler at Oodle Car Finance.
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About
A highly motivated and results orientated professional, with proven dispute resolution experience in remediation and review environments. Currently employed as a Quality Assurance Analyst with a strong understanding of FCA DISP rules and complaint handling guidelines. A fast worker, detail orientated and focused on achieving targets without compromising the quality of the work. Now looking to expand on these skills and progress into a leadership position.
Work Experience
Quality Assurance Analyst
Complaint Handler
Financial Services
Kayley Gavin-Mills's Professional Milestones
- PPI Information Request Officer (2017-06-01~2017-10-01): Streamlined and optimized information management processes to optimize efficiency and accuracy.
- Quality Checker (2012-04-01~2012-07-01): Conducted thorough inspections, ensuring regulatory compliance and mitigating defects.
Education
Psychology,
Bachelors,
Bachelor Of Science,
Forensic Psychology
2005-2008Skill
Teamwork
Banking
Financial Services
Team Management
Financial Risk
Customer Service
Insurance
Coaching
Data Entry
Microsoft Office
Quality Assurance
Employee Training
Problem Solving
Organization Skills
Bespoke Letter Writing
Telephony
Outcome Testing
Certification
Colleagues
Emma Padwick
Marketing Director
Sophie Scott-Jones
Executive Assistant To Chief Executive Officer
Richard Gaskin
ceo coo board director of regulated retail & commercial banking financial services & fiduciary business offshore wealth management fund admin corporate admin trust admin & accounting services
Julia Swain
chief product and technology officer chief product officer
Richard Evelyn
chief capital officer at oodle car finance
Other Named Kayley Gavin-Mills
Frequently asked questions
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Kayley Gavin-Mills's social media include: Linkedin,
Kayley Gavin-Mills works for Oodle Car Finance
Kayley Gavin-Mills's role in Oodle Car Finance is Quality Assurance Analyst
Kayley Gavin-Mills works in the industry of Financial Services
Kayley Gavin-Mills's colleagues are Emma Padwick,Sophie Scott-Jones,Richard Gaskin
Kayley Gavin-Mills's latest job experience is Quality Assurance Analyst at Oodle Car Finance
Kayley Gavin-Mills's latest education in Teesside University
