System Customer Service Manager@ American Airlines
Fort Worth, Texas, United States
Kelley Braun
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FlashIntel GPTKelley Braun is a highly experienced professional with 33.3 years of work experience. She has a strong knowledge base in Escalation Departments, Airport Customer Service, and Service Recovery Processes. Kelley is known for her ability to bridge gaps between departments and build relationships with other teams to drive goals. She has a successful track record of developing and introducing new tools to improve customer experience, including a soft skill training program and an initiative to better communicate airport abilities and procedures. Kelley has worked at American Airlines in various roles, including System Customer Service Manager, Customer Care Manager, Flight Service Duty Manager, and Reservations Supervisor.
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• A strong knowledge base in Escalation Departments, Airport Customer Service, and Service Recovery Processes • Exhibit a strong ability to bridge gaps between departments, finding common ground and building relationships with other Teams in order to drive goals • Successful track record of developing and introducing new tools to team members to help facilitate a better customer experience, including a soft skill training program and an initiative to better communicate airport abilities and procedures to Airline personnel
...See MoreWork Experience
System Customer Service Manager
Customer Care Manager
Flight Service Duty Manager
System Customer Service Manager
Assistant Reservations Manager
Executive Platinum Representative
Resolution Specialist
Airlines and Aviation
Kelley Braun's Professional Milestones
- System Customer Service Manager (1990-08-01~2003-08-01): Provided exceptional technical assistance, resolving issues promptly and ensuring high customer satisfaction.
- Reservations Supervisor (2011-09-01~2013-05-01): Streamlined reservation processes, improving efficiency and customer satisfaction.
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Colleagues
Quentin Robinson
company owner at pierre’s menswear
Michael Flake
content creator * travel vlogger blogger * flight attendant * ugc * etsy go imagine shop owner * amazon shirt designer
Tonya Alexander
product owner sr analyst travel projects and programs
Matthew Wiggins
airline transport pilot small business owner
D'Anna Novak
Senior Business Analyst | Product Owner | Payroll Automation
Other Named Kelley Braun
Frequently asked questions
We found 2 Kelley Braun's phone numbers
Kelley Braun's social media include: Linkedin,
Kelley Braun works for American Airlines
Kelley Braun's role in American Airlines is System Customer Service Manager
Kelley Braun works in the industry of Airlines and Aviation
Kelley Braun's colleagues are Quentin Robinson,Michael Flake,Tonya Alexander
Kelley Braun's latest job experience is System Customer Service Manager at American Airlines
