Kelly Cagle

I believe in constant process improvement, respecting others & yourself. My passion is helping others & building strong, sincere relationships. Pearl Insurance, Sr. IT Business Analyst, internal systems. State Universities Retirement System, I led projects for new Compliance Tracking Tool and HR/Acctng software. At State Farm, worked on CRM tools leading cross-functional teams. Career of diverse roles: project management, staff supervision, biz analysis, process improvement, biz architecture & incentive programs. Consistently received excellent performance appraisals & has a record of delivering value. Accomplishments: Negotiated new infrastructure for our CRM. Replacing hardware & software, creating efficiencies and improved performance. Efficiencies and processes carried over to the new CRM. Led project resulting in protecting customer information within software across the Enterprise. Bridged the gap between business and solution providers using biz arch. Resulting in hundreds of efficiencies, process improvements and/or delivering new capabilities. Created & implemented incentive travel programs (domestic & international) for our agency force resulting in increased sales and retention. Created and implemented National Conventions resulting in Broadway Show based business sessions, Executive Open Forums & Showcase (comprised of vendors and internal departments) to communicate company direction with our agency force. Delivering projects by balancing human/systems resources within budget and time constraints. Competencies: Negotiations, Leadership, Communications, Critical Thinking, Customer Focus & Excellence in Operations Management (EOM), UAT & Training. Skills: Microsoft 365, FileNet, DocLink, Word, Excel, PowerPoint, Adobe Flash, SharePoint, Visio, LucidChart, Skype, One Note, JIRA, Hadoop and SalesForce. SAFe Agile, SAFe PO/PM, Waterfall, and Sys*tem*a’*tion Courses (Fast Start/Agile Dev, Survival Skills/Biz Analysts, Fast Start/Systems Biz Analysis, Mastering the Biz Requirements Process, Intro to Biz Analysis & Essential Competencies). Also an Executive Consultant for Rodan + Fields Premium Skincare. Https://kcagle1.myrandf.com