Kelly Watson

“DELIVERY IS EVERYTHING” With over 15 years’ experience in debit and credit card processing programs, and member relations and account management, I have delivered extensive value to clients, colleagues, and credit unions. My expertise in areas of security and authentication, fraud prevention, tokenization, digital wallets, 3DS and reward programs underscores the success of my employers and clients. I’m confident in achieving my goals and level-headed when circumstances get tough. Serving as President of a multi-state Card Services non-profit membership organization, I have established a high quality network of industry experts. What I offer: • Leading Card Services teams and programs while adhering to compliance, regulatory and information protection requirements. • Ensure all operational procedures are documented; outdated processes are updated; and recommend services and enhancements to increase card usage profits and member experience. • Evaluate current systems, applications, and implement enhancements to improve efficiency within member service. • Project management or conversion of Credit Card Reward Programs. • Coordinate successful implementation of multiple Visa Debit and Credit card products and services through internal resources, external network processors and vendors. • Establish robust implementation framework for VISA Prepaid Reloadable and Gift Card programs for over 75 credit unions throughout the United States. • Key contributor to exceeding annual organizational goals for transaction volumes, sales revenue, and customer retention; and consistently achieving high satisfaction client survey results. PROFESSIONAL TRAITS: ♦ Detail-oriented ♦ Organized ♦ Analytical ♦ Task-focused ♦ Independent ♦ Cross-functional ♦ Team Player ♦ Team Leader ♦ Effective Collaborator PROFESSIONAL EXPERTISE: ►Network Gateway Services ♦ Payment Gateways ♦ E-payments ♦ Merchant Services ♦ ISO8583 ►ATM Card ♦ Debit Card ♦ Credit Card ♦ Prepaid Card ♦ Reward Programs ►Account Management ♦ Risk and Fraud Management ♦ Client Services ♦ Data-Mining ►Card Management ♦ Card Production ♦ Card Processing ♦ Implementation ♦ Credit Union ♦ ISO ♦ CUSO ►Collections ♦ Finance ♦ Manager ♦ Supervisor ♦ Staff Development PERSONAL: I am known for my highly professional communication style. Whether it’s over the phone, in-person, or written communication, I interact with others respectfully and personably.