Kelly Yeung
Senior Manager, Customer Relations@ Octopus Holdings Limited
Hong Kong
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Kelly Yeung is a highly experienced professional with 28.7 years of work experience. She has a diverse skill set including management, leadership, customer service, sales, banking, and process improvement. Kelly has held various positions in reputable organizations such as Octopus Holdings Limited, DBS Bank, and The Bank of East Asia, Limited. She has also worked as a Senior Training Manager and Senior Customer Service Manager. Kelly is based in Hong Kong and has a strong background in customer satisfaction and team management.
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Research Details
Skills & Insights
Colleagues

Emails and Phone Numbers

@octopus.com.hk
@octopuscards.com
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Work Experience

HK

Financial Services

245
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Kelly Yeung's Professional Milestones

  • Senior Customer Service Manager (2002-05-01~2004-07-01): Implementing seamless operations and effective customer support strategies to enhance overall customer satisfaction and loyalty.
  • Senior Training Manager (2004-07-01~2006-06-01): Successfully implemented comprehensive training programs, resulting in increased employee retention and improved professional development.
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Education

Northwood University
Northwood University

Business Administration,

Management,

Business Administration And Management,

Bachelors,

Bachelor Of Business Administration

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