Customer Support Specialist@ OpenStax, Rice University
Houston, Texas, United States
Kelsey Hannum
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FlashIntel GPTKelsey Hannum is a Customer Support Specialist at OpenStax, a company that focuses on equipping educators with OER textbooks. With 9.4 years of experience, Kelsey aims to provide quality educational materials to every learner. She specializes in field questions about textbooks and educational courseware, helping educators customize materials for their courses, and bringing user feedback to product teams. Kelsey's professional ethics and commitment to empowerment are evident in her work at OpenStax, where she has worked in various roles such as Editing Consultant, Writing Consultant, and Educational Program Coordinator.
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About
At OpenStax, my role is to equip educators to use, customize, and share OER textbooks so that every learner has access to quality educational materials. Drawing on my background in higher education and writing instruction, I field questions about our textbooks and educational courseware, help educators customize materials for their courses, and bring user feedback to our product teams. Empowering others is at the core of my professional ethics, and I am honored to be a member of the OpenStax team.
...See MoreWork Experience
Customer Support Specialist
Customer Support Specialist
E-Learning Providers
Kelsey Hannum's Professional Milestones
- Customer Support Specialist (2019-03-01~): Provided exceptional customer support to achieve customer satisfaction through effective problem-solving and problem-solving skills.
- Customer Support Specialist (2019-03-01~2021-04-01): Maintained high customer satisfaction rating by providing exceptional technical support in complex inquiries and concerns.
Education
Masters,
Master Of Science In Education,
Learning Design And Technology
2019-2021Certification
Colleagues
Sacha Lazarre
director of people and culture at openstax rice university
Anthony Palmiotto
editorial director at openstax
Katherine Fletcher
Director Of Fairness Accountability Transparation And Ethics
Beth Cassidy
director finance and operations - openstax
Jennifer Gigliotti
k12 director at openstax rice university
Other Named Kelsey Hannum
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Kelsey Hannum works for OpenStax, Rice University
Kelsey Hannum's role in OpenStax, Rice University is Customer Support Specialist
Kelsey Hannum works in the industry of E-Learning Providers
Kelsey Hannum's colleagues are Sacha Lazarre,Anthony Palmiotto,Katherine Fletcher
Kelsey Hannum's latest job experience is Customer Support Specialist at OpenStax, Rice University
Kelsey Hannum's latest education in Purdue University
