social work service provider sales management customer care@ C.H. Robinson
Chicago, Illinois, United States
Ken Richmond, MSW., LSW
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Northeastern Illinois University
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FlashIntel GPTKen Richmond, MSW., LSW is a Customer Care & Sales Manager with over five years of experience in sales strategies, service delivery, account management, and customer service methods. He is a dedicated leader with a record of overseeing operations and managing staff to meet sales goals. Ken is skilled in sales funnel development and overseeing service delivery for key clients. He has expertise in call center operations, employee management, cold calling, customer care, strategic marketing, team leadership, sales funnel development, and customer solutions. Ken has worked in various roles, including Carrier Account Manager, Sales Manager, Assistant Branch Manager, International Case Manager, and Educational Support Personnel.
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About
Customer Care & Sales Manager with more than five years of experience in sales strategies, service delivery, account management, and customer service methods that help drive revenue growth. Dedicated leader with a record of overseeing operations and managing staff to meet sales goals. Effective salesperson skilled at facilitating sales funnel development while overseeing service delivery for key clients. Areas of Expertise: Sales Strategies Call Center Operations Employee Management Cold Calling Customer Care Strategic Marketing Team Leadership Sales Funnel Development Customer Solutions
...See MoreWork Experience
social work service provider sales management customer care
Carrier Account Manager
Truck Transportation
Ken Richmond, MSW., LSW's Professional Milestones
- Carrier Account Manager (2019-01-01~): Developed and implemented effective strategies to increase carrier account balance and improve customer satisfaction.
- Sales Account Executive (2010-06-01~2012-04-01): Achieved record-breaking sales targets through strategic planning and efficient team management.
Education
Media Studies,
Communication,
Bachelors,
Bachelor Of Arts,
Communication & Media Studies
2005-2009Skill
Customer Service
Event Planning
Microsoft Excel
Marketing
Social Media
Microsoft Office
Public Relations
Event Management
Powerpoint
Public Speaking
Microsoft Word
Sales
Leadership
Marketing Communications
Customer Care
Sales Management
Sales Strategy
Service Delivery
Account Management
Revenue Growth
Operations
Sales Funnel Development
Call Center Operations
Employee Management
Cold Calling
Strategic Marketing
Team Leadership
Customer Solutions
High Volume Customer Service
Quota Adherence
Kpi Adherence
Client Relations
Relationship Management
Account Services
Fleet Management
Problem Solving
Interpersonal Skills
Global Customer Service
Insurance Claims
International Regulations
Repatriation
Brand Reputation
De Escalation
Corrective Action
Emergency Resolution
Documentation
Mentorship
Cross Functional Team Leadership
Cross Functional Coordination
Sales Pipeline Development
Certification
Colleagues
Other Named Ken Richmond, MSW., LSW
Frequently asked questions
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Ken Richmond, MSW., LSW's social media include: Linkedin,
Ken Richmond, MSW., LSW works for C.H. Robinson
Ken Richmond, MSW., LSW's role in C.H. Robinson is social work service provider sales management customer care
Ken Richmond, MSW., LSW works in the industry of Truck Transportation
Ken Richmond, MSW., LSW's colleagues are leoneel leon,I dont know,Emmy Brown
Ken Richmond, MSW., LSW's latest job experience is social work service provider sales management customer care at C.H. Robinson
Ken Richmond, MSW., LSW's latest education in Northeastern Illinois University
