Ken Tracy

We believe in using technology to empower SMEs and contact centres to be more competitive. Technology can be complex, but with the right guidance it doesn't need to be expensive or inaccessible. For SME businesses we can support your requirements and save you money with sensible advice, products and services. We have massive experience in the Contact Centre space; 20+ years working directly with clients all around the world delivering bleeding-edge technology to help them solve problems and grow their businesses. For an outsourced contact centre, we see customer service provided solely by technology as simply a race to the bottom driven by cost. We want to bring out the best contact centre workers have to offer, our focus therefore is make agent-led customer interaction a profitable and premium product that people love. We use technology not as a replacement for human interaction with customers but as something that makes it all the more appreciated. We are not afraid of challenging requirements. We know the good and bad bits behind the tech company’s sales pitch. We work in EMEA, USA and APAC. I am using LinkedIn to develop a *relevant* network. Feel free to connect with me if you fit into that.