Kevin Daniel

Senior executive who is relentlessly focused on driving customer delight across diverse industries through the delivery of best in class service and support to global business customers. A proven track record of over 20 years developing and transforming service organizations from immature programs to delivering a best in class customer service experience through a focus on the involved People, Processes, Tools, Customers, and Metrics. By leveraging a keen understanding of ITIL and service management, have established frameworks which leverage process driven environments resulting in consistent, scalable service delivery which serve as future sales enablers with a positive impact to the bottom line of the business.Core Strengths• Strategic Business Mindset- Ability to set a strategic direction for an organization, formulate a plan, and execute it in order to achieve the defined end results and foresee several steps ahead of a business situation. • Service Design & Service Implementation- Industry leading experience in designing & implementing global service offers. • Global Team Management- Ability to manage global support teams with complex deliverables around the world• Sales Enabler- Ability to serve as an enabling force in sales efforts through ensuring solid service delivery resulting high customer satisfaction. Proven track record of a 96.4% service contract renewal rate over 3 years for service accounts under my team’s management. • Ability to drive strong program growth- Over 2.5 years, customers supported under the Exclusive Account Support model grew 375% to 114 key customer accounts. • Team Motivator & Developer- Track record of motivating, developing, and building a highly engaged team culture resulting industry leading service being provided to customers.• Transformational- Ability to transform an organization from mediocre into a best in class customer focused support organization achieved through a focus on People, Processes, Tools, Customers, and Metrics.