Kevin Eckert

Currently employed as a NOC coordinator and Connectwise Automate Administrator at Computech City. We specialize in 100% Healthcare focused Managed Services. My roles include coordinating and working with a small team of India based technicians and serving as the main point of contact between their office and our Florida based office. I also serve as our Connectwise Automate system's administrator in which my duties span from scripting through Powershell, Python and Automate's proprietary scripting system, monitoring of network through ping monitors and probes, patch management and many other remote monitoring administrative tasks. My final role is that of a Help Desk Technician. I work directly with clients to solve issues remotely over the phone or through our remote connection tools. I'm well versed in handling all levels of help desk support from OS and application level issues to network related and server down issues. I currently hold a CompTIA A+ certification. I have a degree in Computer Animation from Full Sail University, which may not directly apply to IT positions, however my typing skills are well tuned and I am adapt with using a computer in any way. I have a bit of programming/coding in my background as well including Java and Python coding languages.